Customer Experience Associate (Softlines)

Customer Experience Associate – Apparel & Accessories:
Job Description
As a Customer Experience Expert in Apparel & Accessories, your eye for trend will help our customers
discover new looks and bring their definition of style to life with confidence. Your love for fashion and
excitement to share your apparel and accessory expertise and tips will help our customers find the
perfect outfit for every-day and special occasions, while also helping them find the perfect accessory to
complete their look. Our customers will find it easy and fun to shop apparel and accessories thanks to
your expertise and trend-savvy advice.
So what can you expect as a Customer Experience Associate – Apparel & Accessories at the Exchange?
 Greet every customer with eye contact and smile in your authentic way
 Acknowledge every waiting customer as soon as they arrive to the apparel/accessory area to let
them know you’ll be right with them
 Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate
pieces that meet the specific need of the customer
 Ensure customers have an extraordinary experience while shopping
 Complete transactions accurately and efficiently while engaging customers in appropriate
conversation
We know that you can work anywhere. However, working at the Exchange is the start of something
great! While you make it easy for our customers, we focus on you and your development! Our
people make us who we are. We want to see you grow, so we put growing together at the forefront
of everything we do. It is our duty to provide you with the tools and resources that you need to
succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
 Able to learn and adapt to current technology needs
 Able to think quickly on the spot to answer customer questions
 Able to take initiative
 Able to share brand knowledge
Additional Qualifications/Requirements:
 Excellent attention to detail
 Willing to cross-train and work in other areas of the store, as needed
 Must possess a welcoming and helpful attitude toward customers and other team members
 Excellent communication skills
 Basic computer skills
 Retail experience preferred

Wiesbaden Exchange
Hainerberg Shopping Center (Main Store)
Softlines Department -- Clothing

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

THIS POSITION IS OPEN TO BOTH U.S. AND LN APPLICANTS. Per AE Regulations, U.S. Permanent Resident Aliens (Green Card holders) who are not nationals of a NATO country are ineligible for NAF employment under U.S. employment conditions and may be employed only under host-nation (local national) employment conditions. LOCAL NATIONAL INFORMATION: JOB TITLE: SALES ASSOCIATE ; JOB CODE: 5189L03-01 GRADE T-3; CATEGORY: REGULAR PART TIME: 25.0 HPW/5 DPW; PAY RANGE: € 1609.69 APPLICANTS MUST BE ABLE TO WORK ALL SHIFTS TO INCLUDE EARLY MORNINGS, MORNINGS, AFTERNOON, EVENINGS, WEEKENDS AND HOLIDAYS. ACTIVELY COMMUNICATES/PROMOTES THE BENEFITS OF THE IN-STORE CREDIT CARD TO CUSTOMERS IN ORDER TO DRIVE SALES GROWTH AND INCREASE CUSTOMER LOYALTY. APPLICANTS APPLYING ON A LOCAL NATIONAL APPLICATION MUST CONTACT THE SERVICING HUMAN RESOURCES OFFICE AT 0611-72386411/412/413/410.IF YOU HAVE ANY QUESTIONS ABOUT THIS VACANCY YOU MAY ALSO EMAIL OUR OFFICE AT: EUWIESBADENHRO@AAFES.COM.