Operations Support Specialist(Full-Time)

We’re looking for detail-oriented, motivated individuals to join our Operations team. In this role, you’ll help manage and support utility services for our clients by researching issues, coordinating with providers, and ensuring accurate and timely processing.

This is a great opportunity for someone looking for full-time work in a professional environment while building skills in problem-solving, communication, and operations.

Depending on team placement and business needs, your day-to-day may include:

• Research and resolve account or billing issues
• Enter, review, and validate utility bills in our internal systems to ensure accuracy and timely processing
• Communicate with utility providers, clients, and internal teams (phone & email)
• Update and maintain account information in internal systems
• Coordinate service activations, billing, or issue resolution
• Track down missing information (like bills or account details) and ensure completion
• Document actions clearly and accurately
• Prioritize tasks and manage multiple workflows at once
• Identify inefficiencies and suggest process improvements

• Strong attention to detail and accuracy
• Ability to problem solve and think critically
• Clear and professional communication (written and verbal)
• Comfortable working on a computer and learning new systems
• Ability to manage time and stay organized in a fast-paced environment
• Self-motivated with a strong sense of ownership

• Customer service or office experience
• Experience using tools like Google Workspace or Excel
• Experience handling calls or working with external partners

• Develop transferable skills in operations, analytics, and client support
• Work with a collaborative and supportive team

• Many team members start in this role and grow into positions across operations, client management, billing, and leadership, as well as full-time positions.