Analytics Business Specialist

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Analytics Business Specialist will support the product lifecycle by researching and providing the groundwork for Analytics product improvements and updates in support of strategic goals within the organization. This position will identify the initial concepts or reported issues, assessing the impact of changes or issues, developing specific work-efforts to resolve issues or improve the product, collecting and documenting requirements for work-efforts, developing end-user engagement work products with an effective communication plan. This position will work closely with internal and external end-users to analyze and translate information between assigned business and operational teams, to align needs with the current or future capabilities delivered thru Velera Member Insight solutions.

• Support end-user engagement processes such as assisting credit unions and internal users in the creation of reports.
• Research data questions/issues and reporting solutions back to the BI Analysts when a defect is found, or improvement is needed.
• Design and develop new reports to solve complex business problems.
• Create and maintain educational assets and training materials.
• Facilitate internal and external training classes.
• Champion and promote analytic tools, methods and conceptual approaches by demonstrating paths to improved business intelligence, and decision making.
• Define and execute within product lifecycle and iterative design processes for new work products (reports, educational assets, engagement techniques).
• Participate in formal projects to produce project definition/initiation document clearly defining scope and project objectives; elicit, document and prioritize business requirements, understand business risks, and transition from requirements to solutions and business implementation principles.
• Collect, evaluate and compress data and information from various sources, elicit actual user needs, and document a new concept or remediation plan.
• Develop use cases and execute test scripts for user acceptance testing processes.
• Identify, develop and support business implementation and readiness tasks, mitigating risk and remediating end-user adoption hurdles.
• Perform other duties as assigned.

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

The anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; however, actual compensation may vary based on a variety of factors, including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations. Velera is committed to providing competitive compensation that reflects both individual role and responsibilities, individual performance, and market.