Lead Store Sales Associate

? Location: Kansas City, MO
? Pay: $15.58 per hour
? Job Type: Full-Time
? Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

Are you a customer-focused retail professional looking for an opportunity to lead, grow, and make an impact?

At The Salvation Army Adult Rehabilitation Center (ARC), every sale helps fund programs that provide recovery services, housing support, and life-changing assistance to individuals in our community. As a Lead Sales Associate, you'll play a key role in supporting store operations, delivering outstanding customer service, mentoring team members, and helping maximize store performance.

This is an excellent opportunity for someone who enjoys retail leadership, working with people, and contributing to a mission that changes lives.

• Support the Store Manager and Assistant Manager in daily store operations.
• Serve as a lead team member and provide direction to store associates as needed.
• Assist with opening and closing procedures, cash handling, and store security.
• Monitor sales floor conditions to ensure merchandise is organized, stocked, and attractively displayed.
• Help maintain pricing accuracy and adherence to store standards.
• Support achievement of sales goals and operational objectives.

• Deliver exceptional customer service and create a welcoming shopping experience.
• Assist customers with merchandise selection and purchases.
• Resolve customer concerns professionally and efficiently.
• Promote a positive store environment for customers, donors, and team members.
• Serve as a positive ambassador for The Salvation Army mission.

• Assist with training and coaching new employees.
• Encourage teamwork, productivity, and excellent customer service standards.
• Communicate effectively with management regarding operational needs and customer feedback.
• Support beneficiaries and work therapy participants through positive interactions and mentoring.

• Restock merchandise and maintain attractive displays.
• Assist with inventory movement and sales floor replenishment.
• Ensure dressing rooms, sales areas, and checkout stations remain clean and organized.
• Follow all safety, security, and loss prevention procedures.

• Ability to stand and walk for extended periods
• Frequent bending, reaching, and lifting
• Ability to lift and carry merchandise as needed
• Ability to work in a fast-paced retail environment

• High school diploma or GED preferred.
• Previous retail, cashiering, customer service, or sales experience.
• Excellent communication and customer service skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Basic math skills and cash-handling ability.
• Ability to stand, walk, bend, and lift merchandise throughout the workday.
• Dependable attendance and punctuality.

• Prior supervisory, lead, or keyholder experience in a retail environment.
• Experience training or mentoring staff.
• Thrift, resale, retail, or nonprofit experience.

Join a team dedicated to Doing the Most Good® while helping fund life-changing programs throughout the Kansas City community.

If you're an energetic retail professional who enjoys helping customers and leading by example, we'd love to hear from you.

What You Need 

Required 

Education & Experience 

• High School Graduate or Equivalent 

• Retail experience required 

Skills & Abilities 

• Ability to speak, write and understand English for effective communication 

• Basic computer skills including Point of Sales System and payroll program 

• Proficient cash handling and accurate change-giving abilities 

• Strong customer service orientation 

Certifications 

• Valid Driver's License and personal transportation for bank runs 

• Must be able to pass a Motor Vehicle Record Search 

Physical Requirements 

• Regularly required to stand, use hands, handle, feel, hear, and talk 

• Frequently required to walk and reach with hands and arms 

• Occasionally required to climb, balance, stoop, kneel, or crouch 

• Must regularly lift and/or move up to 25 pounds 

• Specific vision abilities required: close vision, distance vision, and ability to adjust focus 

Work Environment 

• Store environment with quiet to moderate noise level 

• May be dusty and experience temperature fluctuations based on weather 

• May stand for extended periods 

Travel 

• May be required to travel to various locations for work or training 

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.