Help Desk Intern

Entity: Kentucky Farm Bureau Mutual Insurance Company

Reports to: End User Support Manager

Department: Information Technology

Position exists to provide a centralized reporting and problem resolution facility to support users of Information Technology.  User support will be given by researching, analyzing, and resolving Information Technology user problems.  Individuals in this position record all calls received and initiate appropriate corrective action.

• →Log all problems reported to the Help Desk via the problem tracking system.
• →Provide technical support to resolve user problems through problem determination and analysis.
• →Resolve any hardware, communication, or application issues with the appropriate vendors.
• →Configure, install, and maintain computer operating systems and related software.
• →Provide computer hardware installation assistance.
• →Provide Help Desk coverage other than normal company working hours as required.
• →Regular, predictable attendance as employee has to physically be in the office.
• →This list of Essential Functions is non-exhaustive and may be supplemented as necessary.

• →Fulfill administrative reporting requirements.
• →Maintain a current knowledge of technical computer subjects deemed necessary to fulfill the essential requirements of the job.

• Physical demands: Must be able to lift up to 50 pounds; Speaking; Sitting for long periods; Kneeling; Crawling; Normal vision/hearing with or without correction; Typing; Driving a vehicle.
• Mental demands: Analytical reasoning; Ability to work under pressure and on own initiative; Prolonged concentration; Creative problem solving techniques.
• Environmental factors: Standard office lighting, temperature, and noise; Some overnight travel required.
• Equipment: Various computer equipment; Telephone; Auto/Truck/Van.

• Actively enrolled in college courses working toward a degree in the Information Technology field of study. 
• Relevant experience involving use of computer equipment and automated systems preferred.
• General business skills and emphasis on attention to detail and problem resolution.
• Exceptional customer service and communication skills.
• Ability to maintain composure under adverse situations.
• Excellent work attendance record.
• Valid driver’s license and good driving record.