Sr. Quality Evaluator (Onsite)

Job Title:

Job Description

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then Sr. Quality Evaluator position at Concentrix is the right place for you!

As a Sr. Quality Evaluator , you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

As a Sr. Quality Evaluator, you will:

• →Maintain Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
• →Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
• →Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
• →Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
• →Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
• →Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
• →Contribute to maintaining forms and legends documents
• →Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
• →Deliver expert customer experiences…with a smile.

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Sr. Quality Evaluator  role include:

• This position supports work performed under a U.S. government contract that requires employees in this role be U.S. citizens or U.S. lawful permanent residents. Employment will be contingent upon meeting this requirement.    
• 18 Years of age or older with a completed High School Diploma or GED – Required.
• 1 year of Leadership and Operational background- Required.
• Associate’s degree in related field from a four-year college or university with 3-5 years of experience preferred.
• Strong attention to detail.
• Self-starter, sense of urgency and works well under pressure.
• Demonstrated ability to multi-task and meet timelines of deliverables.
• Proficient in Microsoft Office.
• Strong communication skills, both written and verbal.
• Must adhere to the attendance policy.
• Willingness to work a flexible schedule between 7 AM and 10 PM EST (MON to SUN)
• Must reside in the United States and have a valid U.S. address for residence
• For Internal Applicants-Must be meeting or exceeding performance expectations in current role – Required

This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.  The deadline to apply for this position is: 11/4/2026. 

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Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE