Technical Product Analyst I

3 Locationsmid

Data AnalystData

0 views0 saves0 applied

Apply Now

Quick Summary

Requirements Summary

1+ year of Help Desk and/or customer service experience 1+ year of scripting experience to include SQL, Progress, Powershell, etc.

Technical Tools

Data AnalystData

What We Offer

~3 min read

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

✓We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.

✓We offer competitive benefits starting on day one, designed to support your life both in and out of work.

✓42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

✓Monitors support ticketing system, specifically the application group queue, for incoming support issues. Contributes to the team workload by taking tickets from the application group queue within the defined SLA guidelines. Uses the appropriate Action ID Codes, documents customer interactions, actions taken, current status and next steps throughout the support ticket lifecycle. Keeps stakeholders updated as needed to include customer updates based on follow-up SLA guidelines. Performs to designated utilization goals and achieves a satisfactory evaluation across multiple metrics to include:· Follow-Up Compliance· First Call Resolution· Direct Transfer Rate· Over-90 inventory· Mean Time To Resolve Primary focus is on handling incoming client cases and working to resolution within the defined guidelines for the product supported.

✓Participates in conference calls, meetings, and other collaborative engagements for a variety of purposes primarily focused on client issues or case resolution for assigned cases.

✓Actively seeks out training opportunities to expand product knowledge.

✓Healthcare (Medical, Dental, Vision)

✓Paid Time Off, Volunteer Time Off, and Holidays

✓Employer-Matched Retirement Plan

✓Employee Stock Purchase Plan

✓Short-Term and Long-Term Disability

✓Infertility Treatment, Adoption and Surrogacy Assistance

✓Tuition Reimbursement

Requirements

~1 min read

Education

Bachelors or Associates degree in IT or related field

A background in programming

Windows OS

1+ year of Workstation OS- 10,7

1+ year of Server OS

Networking

1+ year of TCP/IP/DNS

Antivirus

1+ year of experience with any of the following Antivirus products

• Managed Antivirus

• CrowdStrike

• Carbon Black

Additional Basic Qualifications:

Must be 18 years of age or older

Location & Eligibility

Where is the job

Not specified

Location terms not specified

Who can apply

Same as job location

About this job

Pay per year: ≈ $36,400–$39,520 a year; 64% below the $104,100 median for Data Analyst jobs on Jobera (469 salaries).
Posted: 1 day ago
Employer: has 101 open jobs on Jobera in 3 countries.