Call Center Representative

Are you a people person who enjoys helping others, staying organized, and keeping things running smoothly? Bingham Healthcare is looking for motivated, detail-oriented individuals to join our growing team as Patient Contact Center Representatives!

In this role, you'll be an important part of the patient experience. From answering calls and scheduling appointments to helping patients navigate their healthcare visits, you'll make a difference through every interaction. If you enjoy a fast-paced environment, have excellent communication skills, and take pride in providing outstanding customer service, we'd love to meet you!

At Bingham Healthcare, we're more than a healthcare organization—we're a team committed to caring for our patients and supporting the communities we serve. You'll work alongside providers and healthcare professionals across multiple specialties and clinic locations, with opportunities to learn, grow, and make a meaningful impact.

The Front Office Clerk / Patient Contact Center Representative helps ensure the smooth operation of our clinics by providing excellent customer service and administrative support. This position serves as a key connection between patients, providers, and clinical staff.

You will handle incoming patient calls, schedule appointments, register patients, verify insurance eligibility, coordinate referrals, and complete a variety of clerical responsibilities. This role also supports care coordination, quality improvement initiatives, and the Patient-Centered Medical Home model.

• Answer incoming calls professionally and courteously, creating a positive experience for every patient and family member.

• Respond to patient questions and concerns while providing helpful, compassionate service.

• Route patient calls and messages to the appropriate back-office staff or providers through Practice Partner.

• Communicate clearly and professionally with patients, families, providers, and clinic team members.

• Schedule patient appointments across multiple specialties and clinic locations.

• Register patients and obtain accurate demographic and other required information.

• Make appointment reminder calls to help patients stay on track with their care.

• Verify insurance eligibility for every patient and obtain required referrals before appointments.

• Prepare clinic paperwork according to provider protocols and Bingham Healthcare policies.

• Scan and index patient intake documents, insurance eligibility information, and consent forms into the electronic medical record.

• Complete data entry, track information, and perform other contact center and front office clerical functions.

• Participate in daily team huddles to improve communication and support coordinated patient care.

• Take an active role in quality improvement activities, including identifying goals, implementing improvement plans, and reviewing results.

• Maintain availability throughout clinic hours unless otherwise approved by management.

• Travel to and provide coverage at other Bingham Healthcare clinic locations as directed by management.

• Perform other duties as assigned by the Clinic Manager.

We're looking for someone who:

• Enjoys helping people and providing exceptional customer service.

• Communicates clearly and professionally, both verbally and in writing.

• Is organized, detail-oriented, and comfortable handling multiple responsibilities.

• Can work effectively in a fast-paced environment.

• Is motivated to learn new skills and comfortable with changing priorities.

• Works well independently and as part of a team.

• Understands the importance of accuracy, confidentiality, and a positive patient experience.