Implementation Manager

United States·BaltimoreRemotemid

Implementation ManagerProject & Program Management

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Quick Summary

Overview

Chimes | Implementation Manager | Remote Position We're looking for an Implementation Manager to lead enterprise implementations from contract initiation through planning, intergration,

Technical Tools

Implementation ManagerProject & Program Management

We're looking for an Implementation Manager to lead enterprise implementations from contract initiation through planning, intergration, production cutover, stabilization, and transition, supporting Chimes.

Responsibilities

~1 min read

→Oversee end-to-end delivery of enterprise implementations from contract initiation through go-live, stabilization, and transition, maintaining program plans, schedules, risk registers, and milestone tracking.
→Manage budgets, burn rates, and resource plans; forecast resource needs three to six months ahead, and manage scope through formal change-control, including impact analysis, stakeholder approval, and contract-amendment coordination.
→Coordinate cross-functional delivery teams, vendors, and third-party integration partners, and ensure smooth handoffs among sales, contracting, implementation, operations, support, and customer teams.
→Serve as the primary implementation point of contact for customers and internal stakeholders; manage escalations and conflict resolution, and maintain alignment on objectives, timelines, and success criteria.
→Identify, assess, and mitigate risks; track performance indicators such as schedule adherence, budget variance, and customer satisfaction; and deliver executive-level status reports, dashboards, and risk summaries.
→Coordinate integration testing, technical design reviews, and production-cutover planning; lead go-live readiness assessments; and maintain complete project decisions, approvals, and closeout documentation.

Bachelor’s degree in Business Administration, Information Technology, Project Management, Engineering, or a related field preferred.
A recognized project, program, agile, or service-management certification preferred.
Equivalent combinations of related education, training, and experience may be considered.

Degrees and certifications in computer science, data science, or related fields are preferred, but equivalent education and experience are welcome.

What We Offer

~1 min read

This is a remote position open to candidates in the United States. Base salary is determined by the candidate’s work location, along with skills, experience, and internal equity. The ranges below reflect the minimum and maximum base pay for each geographic tier:

✓Tier 1 (Los Angeles, CA): $88.43 - $108.09 per hour

✓Tier 2 (Washington, DC and Northern Virginia): $84.46 - 103.22 per hour

✓Tier 3 (New Castle, DE and Dallas, TX): $75.06 - $91.92 per hour

✓Tier 4 (Orlando, FL): $74.08 - $90.54 per hour

✓Tier 5 (Baltimore, MD): $72.92 - $89.12 per hour

Medical plan starting at $13.80/mo. The $6.90 is per pay period for the Minimum Value Health Plan.
Employer-paid Life Insurance + AD&D
Employer-provided Long-Term Disability coverage for financial protection
403(b) retirement plan with employer match
10 paid holidays + generous PTO
Tickets at Work
Employee referral bonuses and recognition programs
Clear pathways for growth and advancement

✨ Join a team where your work truly matters—every single day.
Apply today: https://chimes.org/Careers

Follow Us: Facebook | Instagram | LinkedIn

Location & Eligibility

Where is the job

Baltimore, United States

Remote within one country

Who can apply

About this job

Pay per year: ≈ $183,934–$224,827 a year; 70% above the $120,000 median for Implementation Manager jobs on Jobera (70 salaries).
Who can apply: United States
Posted: Today
Employer: has 99 open jobs on Jobera.