Personal Shopper/E-Commerce Sales Associate

Personal Shopper/E-Commerce Sales Associate

1. →Provide outstanding customer service through online, curbside, and in-store shopping experiences.
• →Accurately shop customer orders while selecting quality merchandise that meets customer expectations.
• →Communicate with customers regarding substitutions, out-of-stock items, product availability, and order updates.
• →Prepare online orders for pickup or delivery in a timely and efficient manner.
• →Verify item accuracy and order completeness before customer pickup or delivery.
• →Assist customers with product recommendations and help identify solutions based on their individual needs.
• →Maintain knowledge of store merchandise, promotions, and seasonal products.
• →Work with department team members to locate products and resolve inventory issues.
• →Monitor online order queues and prioritize order fulfillment to meet service standards.
• →Support inventory accuracy by reporting out-of-stock items, misplaced merchandise, and inventory discrepancies.
• →Assist with merchandising, stocking, and maintaining sales floor presentation when not actively fulfilling orders.
• →Promote current advertisements, specials, and loyalty programs to customers.
• →Follow company procedures for online order processing, customer communication, and operational compliance.
• →Maintain accurate records related to customer orders, substitutions, returns, and fulfillment activities.

• General housekeeping duties.
• Assist store departments with stocking, merchandising, and customer service needs.
• Support seasonal promotions, sales events, and special store projects.
• Other duties as assigned.

• Strong attention to detail and organizational skills.
• Ability to prioritize multiple orders and work in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to make sound decisions regarding product substitutions and customer requests.
• Frequent lifting up to 50 pounds.
• Long periods of standing, walking, and moving throughout the store.
• Frequent bending, twisting, reaching, and climbing.
• Ability to use handheld devices, mobile applications, and computer systems to process orders.

• High School Diploma or GED preferred.
• Previous retail, ecommerce, personal shopping, grocery pickup, fulfillment, or customer service experience preferred but not required.

• Retail store environment.
• Cold and warm conditions, including coolers and outdoor pickup areas.
• Fast-paced work environment with changing priorities.
• Irregular work schedule including evenings, weekends, and holidays as needed.

• Computer
• Mobile handheld device/order fulfillment scanner
• Cash register and payment processing equipment
• Telephone
• Copy machine
• Computer software and network systems