Pharmacy Customer Service Specialist

PharMerica

 

 

As an Customer Service Pharmacy Technician, you’ll be responsible for accurately entering and processing medication orders to ensure timely and safe patient care. In this role, you’ll work closely with pharmacists and operations teams to input prescription data, verify information, and maintain compliance with pharmacy regulations. Success in this position requires strong attention to detail, efficiency, and the ability to manage a high-volume workflow in a fast-paced environment.

 

This is an ideal opportunity for a detail-oriented technician who enjoys focused, task-driven work and wants to make a meaningful impact without direct patient-facing responsibilities.

 

• Washington Pharmacy Technician License 

• Washington State Pharmacy Assistant registration required 
• High school diploma or equivalent is required
• One year of previous experience with direct client communication - customer service
• Prior healthcare/pharmacy experience preferred
• Strong computer and data entry skills
• Must have good oral communication skills, attention to detail, and problem-solving skills

📍 18110 SE 34th St., Building 2, Suite 270, Vancouver, WA 98683

Remote work is available after the successful completion of the 180-day training period, provided performance metrics are met.

 

At PharMerica, you’ll join a team that values diversity, fosters work‑life balance, and contributes to stronger communities. If you’re passionate about service excellence and looking to make a real difference, we’d be excited to welcome you into the PharMerica family!

 

This position will be posted for a minimum of 7 business days.

Our Customer Service Pharmacy Technician coordinates communication between pharmacy, providers and facilities while resolving prescription issues in a timely, efficient, courteous, responsive, reliable, and respectful manner.

This person will:

• →Answer and submit inquiries regarding patient information and medication therapies
• →Take requests for refill orders, out on pass, patient discharge orders, and special delivery requests
• →Assist the pharmacist with facility and physician office communications
• →Obtain patient information for our database by calling patient care representatives and physician offices
• →Utilize judgement in knowing when to escalate issues to the management level
• →Utilize various programs such as Outlook, Excel and Microsoft Word
• →Complete assigned projects upon request in a timely manner
• →Perform other tasks as assigned

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.

USD $22.00 - $22.50 / Hour