Senior Account Director, In-Account Growth

Our remote first employees join and stay at Phase2 to be a force. In pursuit of digital experience that advances the Phase2 is a technology partner that builds digital and AI products for organizations where the stakes are high and the margin for error is small. From healthcare to financial giants to global enterprises, industry leaders rely on us to deliver the digital experiences, products, and platforms that matter most. And build what's next. Today, we are putting AI into production, building on the same trusted foundations we've been engineering for 25 years.

• →Build and close $7M+ in your first 12 months by growing your accounts: expanding into new departments, business units, and service lines, and bringing clients larger, more strategic programs that build on the work already in place
• →Know your clients' business well enough to see the next problem before they ask, and build the case for solving it
• →Run the full cycle yourself: discovery, qualification, solution shaping, proposal, negotiation, and close. You price around the outcomes and impact you deliver, not just the hours it takes
• →Keep your Salesforce pipeline accurate and your forecast something leadership can plan around

• →Frequently remain in a stationary position, often standing or sitting for long periods
• →Occasionally adjust or move light objects up to 20 pounds
• →Continuous communication on video calls, phone, email, and messaging platforms
• →Continuous repetitive movements of the wrists, hands, and fingers
• →Travel, sometimes frequent, is expected

• Work side by side with solution architects, strategists, and delivery leads to scope work that is ambitious, realistic, and profitable
• Price custom engagements, including outcome-based and roadmap-driven models, not just hours
• Write and present proposals and SOWs that executives will fund and our teams can deliver
• Handle procurement, legal, security reviews, and compliance questions common in healthcare and life sciences

• Build relationships across the C-suite and the teams below them, in both marketing and technology
• Turn AI, data, and platform capabilities into plain business outcomes: revenue, cost, risk, speed
• Stay close to active engagements: lead regular account relationship calls, support the project team, and keep a steady read on client health, so you catch issues early and see the next opportunity first
• Own escalations with confidence, bringing the client and our team together and constructively challenging both to reach the best possible outcome
• Make sure client wins are visible inside Phase2, and help marketing turn them into case studies

• Co-sell with platform and technology partners at the executive level
• Speak at industry events, conferences, and panels as a recognized voice on AI and digital transformation, influencing the conversation and elevating Phase2's position in the market
• Travel to client sites, Phase2 gatherings, and events as needed (typically up to 25%)

• 10+ years selling and growing accounts at a technical or product-focused agency, systems integrator, or technology consultancy. You've sold work that a team of people then delivered.
• A proven track record of leading client portfolios worth $7M+ a year and growing them by expanding into new areas of the business
• Experience scoping and pricing custom engagements with delivery teams, including SOWs, retainers, or outcome-based models
• Real fluency in today's technology landscape: DXPs and CMS platforms, cloud, data platforms, integrations, and how enterprise AI systems are built and governed. You can translate technical solutions into clear business terms.
• Comfort selling to both marketing and technology leaders, often in the same account
• Experience influencing senior executives through insight, clear writing, and sound negotiation
• You use AI as an accelerator in your own work, to sharpen account research, build stronger points of view, and move faster from idea to proposal, amplifying what you can deliver for every account

• You've sold AI, data, or platform modernization work that actually made it to production, and can tell us what made it stick
• You've worked in regulated industries such as healthcare, life sciences, pharma, or financial services, government, and know how HIPAA, FDA, privacy, and security reviews shape a deal
• You have hands-on experience with Drupal, Optimizely, Adobe Experience Manager, Sitecore, or similar DXPs, or with Epic and EHR integration
• You've navigated legacy systems, organizational resistance, and competing priorities to get a client to commit
• You can create urgency: you can explain why a client needs to act now, not next fiscal year
• You have a visible point of view on AI or digital transformation through speaking, writing, or panels
• You've co-sold with platform or cloud partners

• You hit or beat $7M+ in annual sales
• Your pipeline is real: qualified, active, and forecastable
• Clients treat you as a strategic partner who shapes their roadmap, not a vendor who answers RFPs
• Leadership trusts you with the most complex, highest-stakes opportunities

• Comprehension: understand directions, follow established procedures, and synthesize information from clients and colleagues; may recommend improvements to procedures
• Organization: gather, classify, and store information from conversations, then recall, interpret, and explain it quickly
• Reasoning and decision making: use logic to analyze information and prioritize
• Communication: exchange ideas clearly with colleagues and clients
• Resilience: adapt well under workplace stress

Phase2 is an Equal Opportunity Employer and complies with all applicable laws regarding non-discrimination and affirmative action. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other protected status. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process.