Policy and Planning Support Specialist

Dept of Health and Human Services

Child Development

Administrative Specialist I (S)

65005278

NC08

The Policy and Planning Support Specialist provides customer service and organizational support to the Regulatory Services Section’s Policy, Planning, and Training Unit within the Division of Child Development and Early Education. The position functions in a high‑volume, fast‑paced environment and supports unit operations through administrative coordination, training activity support, and tracking of unit initiatives. It assists staff by responding to public inquiries, organizing information, and managing electronic filing and documentation workflows.

The role also supports tasks assigned by the Program Manager and Supervisor to ensure efficient and consistent unit operations. This position contributes to effective program functioning by maintaining organized processes and facilitating clear communication.



Key Duties Include:
– Provide customer service to the public and assist unit staff in responding to inquiries related to the Regulatory Services Section.

– Support training activities by coordinating logistics, assisting with materials, and maintaining related documentation.

– Organize and track unit activities through electronic filing, data management, and documentation systems.

– Coordinate tasks assigned by the Program Manager and Supervisor to maintain smooth unit operations.

– Collaborate with multiple teams to meet section and unit needs and promote coordinated workflow.

– Draft, edit, and format forms and documents to support policy and planning activities.

– Manage scheduling, meeting coordination, and note‑taking for unit activities and staff functions.

– Maintain electronic and hard‑copy files to support accurate information management and retrieval.

– Exercise judgment and discretion when handling information and supporting unit tasks.

– Use Microsoft Word, Excel, PowerPoint, and Adobe Pro to support documentation, communication, and workflow processes.

Tresha Walker