Program Analyst I

United States·Durham Countymid

Software EngineerSoftware Engineering

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Quick Summary

Key Responsibilities

– Lead the development, implementation, and maintenance of Medicaid policies to ensure alignment with state and federal requirements. – Supervise a team responsible for researching, drafting,

Technical Tools

Software EngineerSoftware Engineering

Dept of Health and Human Services

HEALTH BENEFITS

Program Analyst I (NS)

60042730

NC17

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

The Policy Supervisor oversees the development, implementation, and maintenance of Medicaid policies for North Carolina, ensuring they remain accurate, compliant, and aligned with state and federal requirements. The position leads a team responsible for researching, drafting, and updating policy across Medicaid programs while supporting operational decision‑making. It collaborates daily with internal and external stakeholders to review policy impacts and resolve issues affecting program consistency and effectiveness.

This role ensures that Medicaid services are delivered in a manner consistent with established policy standards and regulatory expectations. This position operates within Member Operations for the Division of Health Benefits.

Key Duties Include:
– Lead the development, implementation, and maintenance of Medicaid policies to ensure alignment with state and federal requirements.

– Supervise a team responsible for researching, drafting, and updating Medicaid policies across program areas.

– Review policy impacts to support operational decisions and ensure consistent application of Medicaid program requirements.

– Collaborate with internal and external stakeholders to address policy questions, evaluate program needs, and support issue resolution.

– Evaluate compliance considerations to ensure Medicaid services are implemented effectively and consistently.

– Guide staff in completing policy research, drafting, and analysis to support timely policy development.

– Communicate policy updates, impacts, and considerations to leadership and program partners to support informed decision‑making.

– Maintain documentation and policy records to support audit readiness, program transparency, and ongoing policy maintenance.

– Engage with stakeholders to gather feedback on policy effectiveness and identify opportunities for program improvement.

– Support consistency in Medicaid service delivery by ensuring policies remain current, accurate, and operationally feasible.

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

Demonstrated experience interpreting and evaluating complex legal and regulatory documents to present accurate policy options and recommendations to management.

Documented success applying considerable Medicaid program knowledge to guide policy development, review program impacts, and ensure compliance across Medicaid operations.

Proven effectiveness providing direction, coaching, and performance feedback to staff engaged in policy research, drafting, or program analysis activities.

Established experience working with NC FAST or comparable program systems to assess policy impacts and support operational decision‑making.

Consistent record of managing detailed policy workflows by applying strong organizational skills to review policy changes, track requirements, and maintain documentation accuracy.

Requirements

~1 min read

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from an appropriately accredited institution and three (3) years progressively responsible experience related to the area of assignment

An equivalent combination of training and experience.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Tresha Walker

DHHS Workday Support Form

Location & Eligibility

Where is the job

Durham County, United States

On-site at the office

Who can apply

About this job

Pay per year: $60,881–$106,544 a year; 56% below the $189,200 median for Software Engineer jobs on Jobera (6,743 salaries).
Who can apply: United States
Posted: 1 day ago
Employer: has 2,064 open jobs on Jobera.