Outbound Supervisor

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Outbound Supervisor to join our growing TX Fulfillment Center network. This individual will report into our Outbound Manager and oversee daily picking, packing, and shipping operations to ensure customer orders are processed accurately, safely, and on time. This role will lead and support our Outbound associates, coordinate staffing and workflow based on order volume, and help resolve operational challenges related to automation, warehouse management systems, carriers, and customer orders. Working closely with fulfillment leadership, Customer Service, and other cross-functional partners, this individual will identify opportunities for process improvements, drive operational efficiency, and support departmental performance goals. If you’re passionate about fulfillment operations, enjoy leading and developing teams, and are excited to improve processes that help deliver a seamless customer experience, we’d love to hear from you!

• →​​Ensure the Picking Team meets daily Fast Track shipment deadlines with a high standard of accuracy​
• →​​Wave orders, delegate assignments, and oversee priority replenishments to keep operations on schedule​
• →​​Ensure the Packing Team meets daily Fast Track shipment deadlines with a high standard of quality and accuracy​
• →​​Assign packers to stations via the assignment board and reallocate resources across the team as needs shift throughout the day​
• →​​Monitor and maintain shipment supply inventory and serve as backup to the Picking Team when serving as the sole lead present in Outbound​
• →​​Serve as the primary point of contact for Customer Service on high-priority orders, incomplete SKUs, packing errors, staged orders, and other issues involving the Picking or Packing Teams​
• →​​Partner with the Training Team to ensure all associates are trained on operational, safety, and organizational procedures​
• →​​Monitor individual and departmental performance, providing consistent feedback to drive KPI success​
• →​​Conduct bi-monthly one-on-one check-ins with each Picking and Packing associate to build rapport and reinforce development​
• →​​Address personnel and performance-related concerns promptly and professionally​
• →​​Ensure timecards for Picking and Packing Associates are accurate and up to date​
• →​​Attend and participate in HR and Operations Leadership meetings weekly​
• →​​Partner with the Outbound Manager to execute process improvements and assigned projects that support departmental growth​
• →​​Model professional standards and lead by example throughout the workplace​

• High school diploma or GED equivalent
• ​​2+ years of leadership experience in a fulfillment, warehouse, or distribution environment​
• ​​Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards​
• ​​Demonstrated ability to train, coach, and develop associates to achieve departmental goals​
• ​​Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures​
• ​​Strong understanding of safety practices and ability to promote a safe and compliant work environment​
• ​​Fundamental understanding of inventory, supply chain, and logistics concepts​
• ​​Proficiency with Microsoft Office applications, especially Word, Outlook, and Excel​
• ​​Strong problem-solving and time-management skills, with excellent attention to detail​
• ​​Strong verbal and written communication skills​
• ​​Ability to work independently, multitask, and follow established processes and procedures​
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day

• Bachelors degree in Supply Chain, Distribution Management, or a related field
• ​​Prior experience collaborating cross-functionally to implement process improvements or operational initiatives​
• ​​Familiarity with performance management, including conducting feedback sessions and supporting employee development​
• ​​Experience overseeing both picking and packing functions within a fulfillment or distribution environment