Contact Center Representative

This position supports the organization through professional, high quality client service to internal and external clients, prospects and third parties.

• Provides exceptional service and a consistent client experience that aligns with the mission and vision of Compeer.
• Responds to client faxes and email inquiries.
• Monitors contact center email box and triages as necessary.
• At the client’s request, performs a variety of transactions, money movement (ACH, Templated Wires), payoff requests and client registrations.
• Answers and resolves client questions including address changes, patronage information and eSign documents.
• Actively promotes the organization’s digital offering to enhance the client experience.
• Assists clients in account maintenance corrections. Investigates misapplied payments and consults with Finance as needed to understand data to assist in correcting the issue or explaining the issue to the client.
• Transfers incoming calls to the appropriate team member when needed.
• Processes all returned mail.
• Monitors for collateral insurance placement and cancelations and gathers information for the correct coverage.
  

• High school diploma or GED.
• Previous client service experience, preferably in a financial institution.
• General knowledge of farming operations and agriculture.
• General knowledge of basic accounting principles and procedures.
• Attention to detail and accuracy.
• Mathematical and problem-solving skills.
• Basic typing skills.
• Organizational, listening, written/verbal communication and interpersonal skills.
• Computer skills, including Microsoft Office applications, customer relationship management (CRM) programs, online banking applications, document management software and other related applications.

Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.