Overnight Concierge

We are seeking a dependable and professional Concierge for a residential property, a 28-floor, 379-unit building located in Coquitlam. In this dynamic role, you will provide exceptional customer service, respond to client needs, and ensure smooth daily operations.

• →Resident Service: Assist residents with various needs, such as package handling, key management, and information inquiries.
• →Security Oversight: Monitor and control access to the property, ensuring the safety and well being of residents.
• →Vendor Coordination: Facilitate communication with service providers and contractors for maintenance or repairs within the property.
• →Event Planning: Organize and coordinate community events or gathering to foster a sense of community among residents.
• →Administrative Support: Handle administrative tasks, such as managing reservation, maintaining records, and assisting with resident communications.
• →Emergency response: Be prepared to respond to emergencies, alerting appropriate authorities and guiding residents in safety protocols.
• →Building maintenance: Report and coordinate minor maintenance issues and liaise with property management for resolution.
• →Information Resource: Act as a knowledge resource for residents regarding local services, amenities, and community policies.
• →Communication Liaison: Facilitate effective communication between residents, property management, and other relevant parties.

• Flexibility, availability, and the ability to address requests promptly.
• Proven experience in hospitality, customer service, or related fields.
• Ability to multitask and handle high-pressure situations.
• Strong problem-solving and organizational skills.
• Proficiency with basic computer applications (Microsoft Office, scheduling software, etc.).

• Customer service: 1 year (preferred)
• Concierge/caretaker/building manager: 1 year (preferred)