Valet Attendant-TWELVE® Hotels & Residences – Atlanta, GA

The Valet Attendant is responsible for delivering exceptional guest service by safely parking and retrieving guest vehicles in a prompt, courteous, and professional manner. As one of the first and last points of contact, this role plays a critical part in creating a positive and memorable guest experience that reflects the elevated standards of TWELVE® Hotels & Residences.

• → Greet all guests warmly upon arrival and departure, providing a welcoming and professional first impression
• → Safely park and retrieve guest vehicles in a timely and efficient manner
• → Assist guests with luggage, directions, and general inquiries about the property and local area
• → Maintain accurate records of vehicle keys and ensure proper key control procedures
• → Inspect vehicles for any pre-existing damage and report findings according to company procedures
• → Ensure valet area is clean, organized, and free of safety hazards
• → Adhere to all traffic laws, safety guidelines, and company policies when operating guest vehicles
• → Communicate effectively with Front Desk and Concierge teams to ensure seamless guest service
• → Handle guest concerns or complaints professionally and escalate when necessary
• → Support additional front-of-house duties as assigned

• High school diploma or equivalent preferred
• Previous valet, hospitality, or customer service experience is a plus
• Valid driver’s license with a clean driving record
• Ability to drive manual and automatic transmission vehicles
• Strong customer service and communication skills
• Ability to work in a fast-paced environment while maintaining attention to detail
• Must be able to stand, walk, run, and lift up to 50 lbs for extended periods
• Flexible schedule, including evenings, weekends, and holidays

• Guest-first mindset with a strong focus on service excellence
• Professional appearance and demeanor
• Reliability and punctuality
• Ability to work independently and as part of a team
• Problem-solving and conflict resolution skills

This position requires working outdoors in various weather conditions and maintaining a high level of energy and professionalism throughout the shift.