Loss Recovery Deficiency Collector

The Loss Recovery Deficiency Collector resolves deficiency balances on charged-off auto loans after vehicle repossession and disposition. The role verifies each deficiency, negotiates payment in full, settlement, or payment arrangements, and recommends legal action when appropriate.

• →Make and receive calls with former customers to negotiate repayment or settlement of post-repossession deficiency balances, within approved settlement authority.
• →Validate deficiency calculations before collection. This includes reviewing sale proceeds, repossession, storage, and remarketing expenses, and credits from GAP, insurance, and cancelled ancillary products.
• →Confirm that required pre-sale and post-sale notices were sent on time and are complete. Escalate any defect that may limit or bar collection of the deficiency.
• →Run skip tracing and asset searches, including through outside vendors, to locate obligors and assess collectability.
• →Track statute of limitations dates, and do not pursue legal action on time-barred balances.
• →Recommend legal action. Coordinate approved suits, judgments, wage garnishments, and liens with the in-house legal department.
• →Resolve customer disputes and credit reporting disputes accurately and on time.
• →Document all contacts, promises, and settlements in the servicing system, and meet recovery and quality targets.
• →Evaluate delinquent portfolios and recommend accounts for repossession upon customer default.
• →Other duties as assigned.

• 5+ years of collections experience, including 3+ years on charged off or deficiency accounts. Subprime auto finance experience preferred.
• Working knowledge of the repossession and remarketing process and how deficiency balances are calculated.
• Ability to read, interpret, and apply federal, state, and local collection and repossession regulations, including UCC Article 9 disposition requirements, state retail installment sales laws, the FDCPA and Regulation F, state debt collection laws, and the FCRA.
• Strong negotiation, communication, and problem-solving skills.
• Professional, tactful, and empathetic manner with customers in financial hardship.
• Ability to work independently and as part of a team in a fast-paced environment.
• Available for a flexible schedule and overtime as needed.
• Bilingual (English/Spanish) a plus.
• High school diploma or GED.

Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble