Security Guard - Shopping Mall (Full Time)

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

• Completion of grade 12 diploma or equivalent;
• Prior work experience in a customer service environment is a definite asset;
• Previous experience working as a security guard (or equivalent) is of benefit;
• WHMIS and other safety courses an asset;
• CPR/AED/First Aid certification;
• Provincial security license and
• Certification required for Intervention & De-Escalation.

• Strong knowledge of Word, Excel, PowerPoint, and Google Products. 
• Knowledge of applicable federal, provincial and municipal legislation and regulations required and a valid driver’s license is required.

• Excellent people and customer service skills;
• Excellent written and verbal communication skills;
• Excellent discretion and overall decision-making skills;
• Tact and diplomacy in dealings with a range of settings and situations;
• Ability to work in a challenging, fast-paced environment;
• Practice normal hygiene and personal cleanliness, neat in dress and appearance.

• →Support and promote Manager’s Green@Work and Joint Health & Safety program initiatives;
• →Close and secure doors to prevent heat loss during colder seasons;
• →Shut off excess lighting where suitable to assist in the reduction of power consumption; and
• →Fully support the Manager’s “Green” initiatives at the Property and those of the tenants and merchants at the Property.

Job duties for this position fall into the two broad and overlapping categories of:

• →Providing exceptional service in order to enhance customer experience; and
• →Ensuring compliance with the standards, rules and regulations at the Property.

• Be proactive in helping everyone have an outstanding customer experience at the Property;
• Perform highly visible patrols of assigned patrol areas/zones (by foot, bicycle, vehicle) and positively engage with tenants, guests, visitors and employees on an ongoing basis;
• Approach guests or visitors at directory boards, within building lobbies, and elsewhere to offer directions or general assistance;
• Work closely with the Manager’s other departments at the Property, especially the guest services and tenant services departments, to provide customer service support to tenants, guests, visitors and employees;
• Maintain a strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property;
• Assist visitors, guests and tenants’ employees with specific problems, such as safety concerns, requests for directions, escorts, assistance with packages, misplaced vehicles, etc.;
• Protect the Property and maintain a safe and welcoming environment;
• Enforce the rules and regulations at the Property in a fair and responsible manner;
• Support of the Managers Joint Health & Safety Committee and program to ensure occupational safety is prioritized and effectively practiced throughout all areas of property operations;
• Report and follow up on hazards and/or deficiencies identified during the course of duty;
• Observe and report criminal activity to the police and assist the police upon their arrival and during their attendance at the Property;
• Assist tenants/merchants respond to crimes that have occurred at the Property and ensure appropriate law enforcement authorities are summoned;
• Respond to medical emergencies and provide First Aid, CPR or AED support as necessary until medical professionals arrive;
• Prepare written reports using the Manager’s standard report-writing program;
• Deal with trespassers and unauthorized persons found on the Property in a fair and safe manner;
• Remain prepared to respond to crime, disturbances and emergency situations as per training and procedure;
• Operate and maintain a range of security systems and equipment, including two-way radios;
• Facilitate access to restricted areas for authorized persons; and
• Control vehicle traffic on the Property.

• Flexible and adaptable in dealing with diverse situations and people; and team player;
• Must have a corrected visual acuity of at a minimum level of 20/20 or better (both eyes)
• Must be able to hear and comprehend conversations at a distance of 10 feet;
• Extended periods of walking and standing, periodic sitting, kneeling, bending and use of basic motor skills;
• Ability to Stand and Patrol:  must be able to stand and/or patrol for extended periods, often for the duration of an entire shift.
• Lifting and Carrying: must have the ability to lift and/or carry equipment, such as fire extinguishers or barricades, weighing up to 20 pounds.
• Must be able to ascend and descend multiple flights of stairs and navigate uneven terrain both indoors and outdoors.
• Must be able to provide emergency response to incidents, including the ability to move quickly (ex. walking briskly or running short distances) in response to emergency.

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.