Quick Summary
Overview
ABOUT THE POSITION: As an IT Service Desk Specialist at J.W. Speaker, you'll play an important role in keeping our people connected, productive, and supported.
Technical Tools
Other
About the Role
~1 min read- Troubleshooting and resolving end-user hardware, software, and enterprise application issues.
- Monitoring network health, investigating technical issues, and helping identify solutions to maintain reliable performance.
- Identifying opportunities to improve IT support processes and departmental performance.
- Responding to, prioritizing, and managing service desk tickets in a timely, cost-effective manner, escalating issues appropriately when needed.
- Provisioning and maintaining user accounts across Active Directory, Microsoft 365, ERP, and other business systems, including access changes and password resets.
- Configuring, imaging, installing, and upgrading laptops, desktops, software, and other IT equipment.
- Accurately tracking, maintaining, and ordering hardware, software, and IT supplies.
- Supporting and maintaining phone systems, networked printers, and other end-user technology across the organization.
- Maintaining network security in accordance with J.W. Speaker's Security Policy.
- Identifying recurring technical issues and opportunities to improve service desk efficiency, response times, and overall user experience.
- Contributing to departmental KPIs by improving ticket management, issue resolution, and IT support processes.
What We Offer
~1 min read✓Health, Dental, and Vision insurance
✓Short term & Long-term disability insurance
✓401k with employer match
✓Paid time off, including Vacation, Sick & Personal Time, and 11 paid Holidays
✓Generous Profit-Sharing Plan
✓Tuition reimbursement & Scholarships
✓Development and Growth opportunities
✓Casual work environment for all associates
✓And many more!
Location & Eligibility
Where is the job
Germantown, United States
On-site at the office
Who can apply
US
About this job
- Who can apply
- United States
- Posted
- Today
Listing Details
- Posted
- November 3, 2026
- First seen
- November 4, 2026
- Last seen
- November 4, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 56%
- Scored at
- November 4, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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