Community Manager

The Community Manager is responsible for directing and administering the operational efforts of the Front office. This individual ensures that established policies and procedures are followed, oversees provision of a full range of services to visitors and employees, who are promptly and professionally served. 

§  Excellent communication skills.

§  Strong customer service drive.

§  Pro - active problem-solving skills.

§  Exceeding customer satisfaction.

§  Excellent time management/ Able to work flexible hours.

§  Quick learner and ability to motivate self & others.

§  Proven working experience as a Community Manager / FM industry.

§  Confidently able to present to clients.

§  Hands-on experience in using visitor management software and MS office. 

§  Strong team player within a customer service team environment.

§  Providing flawless, upscale, professional service

§  Adaptable, composed, flexible with strong Mental Resilience

§  Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors.

§  Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guests/client.  Provide safety briefing and assist in VIP’s arrival/departure in absence of guest relation officers.

§  Assist clients/visitors in self-check-in. 

§  Assisting with special needs of visitors with disabilities.

§  Having prior information of arriving clients/visitors and ensure all necessary arrangements at Site are done as per requirement.

§  Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.

§  Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix.

§  Ensure updated welcome presentation is displayed for the client visits and all the equipment are in working condition.

§  Ensure all relevant communication is updated and always displayed, at the Front office, as per the guidelines issued by

from time to time.

§  Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.

§  Ensure all equipment and hardware at the Front Office is working and there is zero downtime.  Escalate as necessary for rectification.

§  Provide assistance in general administrative activities as required.

§  Ensure FO handles all incoming and outgoing calls in professional & polite manner.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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