Internal Pharmacy Lead Certified Tech

Provide and train others to provide world class customer service to enrich lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Role model and demonstrate the company’s guiding principles and core values. 

Essential Job Functions:

• Support company health and wellness initiatives
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company’s policies regarding the same
• Must be willing to adequately perform all essential job functions and tasks of a Pharmacy Certified Technician
• Responsible for administering vaccinations, point of care testing, completing Technician Product Verification and other advanced pharmacy technician duties as allowed by the Company and state law 
• Maintain a current national and/or state registration, certification, or license depending on state requirements
• Assist pharmacist in all responsibilities except those that require a pharmacist’s professional judgement
• Assist pharmacist with interviewing and hiring pharmacy associates
• Support workflow and pharmacist through shift leadership, creating and managing scheduling and station rotation for the hourly staff per labor forecasts
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
• Train and mentor new hire technician day-to-day training and support for pharmacy associates
• Encourage, monitor and assist new techs through the technician training program
• Ensures execution of department standards by leading by example and delegating as necessary
• Primary representative for store-wide meetings/huddles
• Assist in completion of the PIC process walk
• Prepare for offsite Business to Business clinics (biometric screenings, vaccinations) to support pharmacist
• Oversee inventory management including, but not limited to, reconciling orders, returns process, physical inventory preparation
• Must be professional, dependable, possess positive attitude, good judgment, and be able to gain the support of others to lead a high performing pharmacy team
• Act as pharmacy safety subject matter expert being able to recognize areas of opportunity and coach to correctness as appropriate
• Self-motivated, able to organize, prioritize, plan and meet deadlines
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Behaviors/Skills:

• Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
• Communicates effectively and candidly - Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
• Achieves results through teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
• Leads through positive influence – Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust. 
• Coaches and develops others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback. 
• Leads change and innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
• Executes with excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
• Provides clear and strategic direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

• Safety Awareness -Identifying and correcting conditions that affect employee safety, upholding safety standards 

   

As an associate, you are a key part of our success. You represent our values every day and help bring our purpose to life. Through the 5Es, you can lead from any role by showing up with care, pride, and a commitment to doing your best work—for your team, our customers, and the company.

• Envision: Understand how your job makes a difference. Know the “why” behind your tasks and how they support your team and store goals. Ask questions if something doesn’t make sense and speak up with ideas to help things run better.
• Energize: Bring a positive attitude and energy to work every day. Greet others with kindness, support your teammates, and celebrate wins—big or small. Stay focused, even during busy times, and help lift others up when things get tough.
• Enroll: Be a team player. Listen, share your ideas, and ask how you can help. Get to know your coworkers and learn what they do. Make sure everyone feels welcome and included by showing respect and care.
• Enable: Take pride in learning and growing. Ask for help when you need it and look for ways to get better every day. Use the tools and resources available to you. Offer to help train new associates or show someone how to do something the right way.
• Execute: Do your job well and take ownership of your work. Be on time, follow through, and ask questions if you're unsure. Pay attention to detail, follow safety and quality standards, and take pride in doing things the right way the first time.

Minimum Position Qualifications/Education Requirements:

• Must be 18 years of age
• High school diploma or equivalent
• Ability to handle highly confidential information
• One of more years of Pharmacy Certified Technician experience within Harris Teeter
• Completion of national registration, certification or licensure
• Excellent communication skills with leaders and peers
• Proven attention to detail and stellar customer service skills

Desired Previous Job Experience

• One of more years of previous experience in a management or supervisory role

   

Potential Career Path from this position

• Pharmacy Operations Specialist
• Asset Protection Specialist
• Various Merchandising Roles
   

 Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be provided, in accordance with applicable laws, to enable qualified individuals with disabilities to perform the essential functions of the position.

Physical Demands

Physical demands include, but are not limited to, high aptitude for standing and walking endurance, sitting while driving to various stores, lifting and carrying up to 50 pounds, pushing and pulling climbing ladders of various types, bending, squatting, and kneeling, and working in different temperatures inside and outside the store