WSS Invoicing Coordinator Shared Services

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

JOB DESCRIPTION

Job Title:

Coordinator

Team:

Invoicing

Reports To:

Team Leader

• →Complete a basic check on all invoices including delivery note, products and quantities supplied, prices, charges, discounts, etc…
• →Liaise with the respective Customer Services regarding missing customer terms and prices and with the supply chain for missing or doubtful delivery notes, quantities, costs and charges
• →Match the relevant delivery receipt note to the invoice when applicable
• →Match the relevant supporting documents for cylinder invoices
• →Coordinate and control dispatch of electronic invoices to assigned customer portfolio as per guidelines provided by Customer Services and within the set performance timeframe 
• →Send manual invoices to printer in local Customer Services as soon as the invoices are correct and ready for dispatch in order to minimize the invoice lay days
• →Provide first point of contact for Customer Services regarding missing invoices and copy invoice requests

• →Escalate directly to respective Customer Services on problems related to electronic invoices dispatch failure and late invoices /delivery receipt notes.
• →Follow up complaints/ non compliances through improvement/complaint system in place.

• Diploma / Degree Holder
• Has 2 to 4 years of related work experience
• Good understanding about nature of the job, process and other related tasks
• Problem Solving- Ability to solve minor issues in daily routines

Language Skills

• Good Business English writing and speaking skills (able to express thoughts using the good common English phrases)

Computer Skills

• MS Excel - Tables & Formatting/Conditional Formatting/Data Tables & Excel Shortcuts
• MS outlook / Email - Able to write both formal and informal emails clearly
• Basic knowledge of ERP system / Office 365

Individual Competencies

• Ability to perform the tasks assigned to them independently or with minimum supervision  
• Attention to Detail
• Quick Learner
• Committed and Able to deliver
• Team Player - Able to collaborate with team members, Be flexible and positive attitude
• Achieve monthly KPI targets set by the management team

-Maintain Error Ratio -1%

-Lay days

-Individual Productivity

-Handling Days

-Response Time