Client Service Officer

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

• End Results Expected
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15% – Business Development & Client Acquisition

• Identify prospective borrowers and promote VISIONFUND GHANA products.
• Support marketing and client acquisition activities.

·  Expanded client base.

·  Improved product awareness and outreach.

15% – Credit Assessment & Appraisal

·   Assess borrowers’ business operations through client visits, financial information and other relevant data.

·   Support appropriate credit appraisal and recommendations.

• Quality credit assessments.
• Better-informed lending decisions.

10% – Client Training & Pre/Post Drawdown

·   Liaise with the Client Service Manager to provide pre-credit and business training.

·   Ensure pre- and post-drawdown conditions are met.

• Clients adequately prepared.
• Credit conditions complied with.

10% – Loan Disbursement & Monitoring

·  Facilitate timely disbursement of loans to clients.

·  Monitor borrowers’ businesses and loan utilisation.

• Timely disbursements.
• Proper loan monitoring.

15% – Portfolio Quality & Repayment

·       Monitor borrowers’ businesses to ensure timely loan repayment.

·       Follow up on repayment issues and client portfolio performance.

·  Timely repayments.

·  Reduced delinquency and improved portfolio quality.

10% – Operational Controls & Compliance

·  Ensure operational control systems for credits are adhered to and implemented.

·  Support compliance with credit policies and operational guidelines.

·  Strong operational controls.

·  Improved policy compliance.

10% – Reporting & Management Information

·  Report anomalies or major challenges in writing within 48 hours of return from the field.

·  Prepare weekly, monthly, quarterly and annual reports.

·  Timely escalation of field issues.

·  Accurate and timely reports.

5% – Market Intelligence & Product Development

·     Provide timely information on competitors, products and services.

·     Assist in the review of credit policies and operational guidelines.

·  Useful market intelligence.

·  Input into product and policy improvement.

5% – Marketing & Client Linkages

·       Facilitate marketing of clients’ produce/products.

·       Support client linkages and institutional product promotion.

·  Improved market access for clients.

·  Stronger client relationships.

5% – Faith & Other Duties

·       Be actively involved in all spiritual activities of the Institution.

·       Perform other duties assigned by the supervisor or designee.

·  Participation in institutional faith activities.

·  Assigned duties completed.

5% - Process Excellence

·       Ensure systematic follow up on issues and challenges arising from branches.

·  Improved staff engagement

·  Enhanced strategic collaboration.

10% - Strategic Execution & Business Performance

·       Ensure that the Institution is competitive both locally and within micro-finance programs in product and service delivery, impact and customer satisfaction.

·  Targeted clientele served

·  Market share served

·  Client satisfaction report

·  Impact survey report

5% - Process Excellence

·       Submit regular and timely reports to all stakeholders.

·  Monthly reports to CEO, ROD, etc

·  Monthly bank bi report

·  Quarterly report to BAC, BRC and the Board

5% - Faith Nurturing

·       Be actively involved in all spiritual activities of the Institution.

·  Participate in morning devotions

·  Participate in periodic faith nurturing activities.

·  Participate in annual DoP

Required Education,

training, license,

registration, and

certification

·        

Preferred Knowledge

and Qualifications

• Demonstrate a good team spirit.
• Good track record of integrity and conduct.
• Ability to work effectively under pressure.
• Good public relations skills.
• Ability to relate well with people from diverse backgrounds.
• Dynamic, innovative, proactive and self-motivated.

Competencies

Applicant Types Accepted: