Accounts Receivable Associate

Receive and process customer payments made by ACH, check, and credit card, accurately applying payments to open invoices in our EBS accounting system.

Match payments to customer remittance information and reconcile deposit and payment batches to system totals.

Submit invoices through customer portals and ensure required information is entered accurately and on time.

Identify unapplied credits and work to appropriately clear them against outstanding customer balances.

Research and help resolve payment discrepancies, including short payments, skipped invoices, refunds, and necessary account adjustments.

Review delinquent accounts and communicate with customers by phone and email regarding outstanding balances and payment status.

Document relevant customer financial information and collection activity within the EBS accounting system.

Communicate potential credit risks or bad debt concerns to management when identified.

Support new customer onboarding, including setup within our business systems and Billtrust, ship-to and tax-exemption information, customer questionnaires, and portal registrations.

Build collaborative working relationships with customers and internal departments to help provide a positive customer experience throughout the transaction process.

Maintain organized account documentation and correspondence.

Provide backup coverage for the company's main phone line as needed, including answering calls and directing callers to the appropriate department.

Assist with additional Accounts Receivable and Accounting projects as needed.

High school diploma or equivalent required.

1–3 years of professional experience in an office environment required.

1–3 years of business-to-business collections and/or accounts receivable experience strongly preferred.

Strong attention to detail and commitment to accuracy.

Strong organizational and time-management skills with the ability to manage multiple priorities.

Comfortable working independently and completing detail-oriented, transactional work.

Strong written and verbal communication skills with a customer-service mindset.

Proficiency with Microsoft Office, particularly Outlook, Excel, and Word.

Strong keyboarding and data-entry skills.

Ability to communicate professionally with both internal teams and external customers.

Willingness and ability to work onsite five days per week at our Cincinnati (Blue Ash) office.