Senior Application Consultant (Sequencing Lab), Application & Consulting

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

• Supporting the Molecular Lab business team as well as a network of affiliate application teams through the Asia Pacific network.

• Technical customer support and service for the Sequencing Lab portfolio.

• Establish and retain customer loyalty by answering inquiries about experimental design, the scientific characteristics of our products and by providing advice and troubleshooting on improving applications results for Next-Generation Sequencing (NGS).

• Proactively utilize internal resources and deep cross-platform technical expertise to resolve complex technical issues, leveraging hands-on experience across multiple industry-leading sequencing platforms and vendor instruments

• Synthesize responses to inquiries based on research, literature and laboratory experimentation. 

• Troubleshoot issues related to users’ technical skills, biochemistry/assay design, experimental design, software and instruments.

• Interpret affiliates’ needs and identify proper issue escalation pathways.  

• Align and develop application training plans with stakeholders in Global and APAC affiliates.

• Provide scientific support and workflow optimization across pre- and post-sales, using broad operational knowledge of diverse brand sequencers to benchmark performance, optimize run parameters, and troubleshoot platform-specific chemistry or hardware challenges

• Take ownership and drive improvement of technical support for pre- and post-sales including troubleshooting and simple data analysis on Roche products for affiliates and customers.

• Gather and deliver strategic and competitive feedback, communicating use cases to Global and Regional stakeholders. 

• Coordinate and/or perform application training and demonstrations. 

• Report to the Application Consulting Team Manager, Lab & C-Suite Value Stream.

• Experience in sequencing laboratory discipline is required including sample preparation, workflow and target capture.

• Experience in teamwork and project management in matrix organization, preferably a regional structure.

• A great team player with willingness for overseas travel up to 30% of the time.  

• Familiarity with the technological trends and their relevance to the healthcare industry

• Ph.D. or equivalent experience preferred; bachelor’s or master’s Degree with at least 5 years lab experience in molecular biopsy, genetic biotechnology or appropriate biological or biomedical science field.

• At least 5 years of practical application experience in providing applications trainings and support in experimental design, troubleshooting, NGS wet lab experience (library prep, PCR and target enrichment) and troubleshooting a wide variety of commercial sequencing instruments (e.g., Roche, Illumina, Thermo Fisher/Ion Torrent, PacBio, MGI) is preferred due to the job nature.

• Familiar with bioinformatics software, methodologies and NGS application in oncology.

• Solid commercial acumen which can be demonstrated by previous success in bringing the benefits of sales, marketing or operational experience to solve business issues or capitalize on market opportunities.

• Clear vision of and commitment to providing outstanding customer service. 

• Excellent organization, analytical and systematic troubleshooting skills. 

• Ability to work independently and as part of a team towards corporate goals. 

• Good aptitude for working with diverse cultural groups 

• Excellent written and verbal communication skills. Outstanding presentation and training skills. 

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.