IT Service Desk Technician

United States·Seattlemid

Customer SupportIt Support Specialist

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Quick Summary

Overview

Empower, Innovate, Impact! At Team A-TEK, we EMPOWER people to drive INNOVATION that IMPACTS mission!

Technical Tools

Customer SupportIt Support Specialist

Responsibilities

~1 min read

→Provide first-line technical support with a professional, approachable, and customer-focused demeanor.
→Continuously monitor and triage the Jira service desk queue.
→Keep tickets current with troubleshooting steps, progress, and resolution details.
→Route and reassign tickets to appropriate technicians according to established procedures.
→Follow published guidance, standard operating procedures, and knowledge base articles.
→Communicate clearly with users and team members about troubleshooting, ticket status, and ongoing projects.
→Image, configure, prepare, and issue computers using approved procedures.
→Securely wipe data from retired devices and prepare equipment for recycling.
→Keep the service desk, equipment staging areas, and other workspaces clean and organized.
→Assist with unpacking equipment, breaking down packaging, and recycling materials.

Requirements

~1 min read

Foundational knowledge of desktop computers, peripherals, and basic troubleshooting.
Strong customer service skills and the ability to explain technical information clearly.
Ability to document work accurately and follow written instructions.
Strong organizational skills and attention to detail.
Ability to prioritize incoming requests and recognize when an issue requires escalation.
Willingness to perform hands-on computer setup and equipment-handling tasks.
Ability to work onsite in Seattle and accommodate an early morning start.

Nice to Have

~1 min read

IT help desk, service desk, desktop support, or comparable customer-facing technical experience.
Experience using Jira or another IT ticketing system.
Experience imaging, configuring, and deploying computers.
Familiarity with secure data wiping and equipment retirement procedures.
Experience following technical SOPs and knowledge base documentation.

What We Offer

~1 min read

The anticipated salary range for this position is $48,000–$53,000 annually, depending on qualifications, relevant experience, skills, and contractual requirements.

A-TEK offers a comprehensive benefits package, including medical, dental, and vision insurance, retirement benefits, paid time off, paid holidays, and other applicable employee benefits.

Additional compensation, if applicable, will be described as part of the position's compensation package.

Candidates may use tools (including AI) for proofreading or formatting; however, using any tool to fabricate, exaggerate, or misrepresent qualifications, experience, or work product is not permitted. We may assess application materials for job-related technical depth, internal consistency, and demonstrated hands-on experience, including through follow-up questions, skills assessments, or reference checks. Verification of education may be requested before or during the hiring process.

For security and identity verification purposes, participants may be asked to temporarily disable virtual backgrounds during portions of the call.

Misrepresentation or falsification may result in removal from further consideration. Candidates who need a reasonable accommodation in the application or interview process may request one.

Location & Eligibility

Where is the job

Seattle, United States

On-site at the office

Who can apply

About this job

Pay per year: $48,000–$53,000 a year; 36% below the $79,040 median for It Support Specialist jobs on Jobera (499 salaries).
Who can apply: United States
Posted: Today
Employer: has 9 open jobs on Jobera.