Digital Systems Specialist

The Digital Systems Specialist administers, maintains, and supports the Bank’s digital banking and payment applications. The position performs customer and employee access administration, system configuration, onboarding, maintenance, troubleshooting, fraud-control reviews, payment-rail monitoring, testing, and quality-control activities to help ensure secure and reliable digital services.

• Administer assigned online banking, business online banking, ACH, Positive Pay, remote deposit capture, bill pay, wire, and supporting digital applications.
• Complete complex Corporate Client and Treasury Services setups, profile maintenance, service conversions, terminations, account changes, signer changes, user resets, group changes, and generated transaction limit maintenance requests.
• Provision, modify, review, and remove internal employee access in accordance with approved requests and access-control requirements.
• Process business online banking company setups and maintenance, including Positive Pay setup and maintenance.
• Administer assigned remote deposit capture services, including new profiles, users, location changes, velocity changes, resets, conversions, reports, and terminations.
• Perform fraud controls for online-initiated transactions, including transaction review, investigation, documentation, escalation, and reporting.
• Monitor all payment processing rails, including remediation of batch-file transmission failures.
• Investigate and remediate ACH dispute claims while adhering to all Regulation E and NACHA requirements.
• Complete settlement, balancing, proof, reconciliation, and related documentation activities for assigned digital payment systems and transactions.
• Maintain assigned application configuration, product settings, fee-related information, and customer or employee access records.
• Perform daily critical checklists, monitoring, quality checks, and exception follow-up for assigned systems.
• Troubleshoot platform issues and coordinate incident resolution with internal teams and third-party providers.
• Support system releases, upgrades, configuration changes, testing, validation, and implementation documentation.
• Create and maintain procedures, job aids, support documentation, and training materials.

• Provide cross-coverage for all Digital Banking tasks as operational needs require.
• Serve as a functional subject-matter resource for digital banking platforms and assigned payment applications.
• Participate in access reviews, audit support, vendor reviews, business continuity exercises, and disaster recovery testing.
• Monitor service interruptions, recurring incidents, fraud trends, and support trends and recommend corrective or preventive improvements.
• Identify workflow, automation, and data-quality improvements that reduce manual effort and operational risk.
• Assist with customer and employee communications related to system changes or service interruptions.
• Maintain appropriate records of approvals, testing evidence, investigations, reporting, issue resolution, and configuration changes.

• Associate or bachelor’s degree in information systems, business administration, finance, or a related field preferred; equivalent experience considered.
• Experience supporting banking applications, digital banking services, payment systems, fraud controls, ACH dispute processing, or user-access administration preferred.
• Working knowledge of access controls, dual control, customer authentication, transaction monitoring, payment processing, and operational security practices.
• Strong troubleshooting, investigation, documentation, organizational, and analytical skills.
• Ability to manage multiple requests and systems while maintaining accuracy and service standards.

This position has an intended hiring range of $24 to $27 per hour, depending on skills, experience, and other qualifications.