Support Engineer

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At OneAdvanced, we're seeking a skilled Support Engineer to join our team. As a Support Engineer, you will be responsible for providing technical support and resolving complex technical issues. This role requires a strong technical background, excellent problem-solving skills, and the ability to work collaboratively with others.

• →Provide fault isolation and resolution to limit and address issues promptly (Faults Diagnosis and Correction)
• →Create and maintain technical and/or user documentation to a high standard, and back up files to ensure instant recovery if problems occur (Documentation and Backup)
• →Help others get the most out of knowledge management systems by offering support and advice (Knowledge Management System)
• →Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards (Operational Compliance)
• →Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required (Resolving Customer Issues)
• →Provide a quality service to customers while identifying opportunities to secure new business or support retention (Customer Service)

• →Proficiency in standard office equipment and standard software packages to support business processes (Computer Skills)
• →Ability to express ideas, request actions, formulate plans, and policies by means of clear and effective verbal communications (Verbal Communication)
• →Experience with expert system management, including solutions to automate and manage multiple applications and functions within an organization (Expert System Management)
• →Strong technical troubleshooting skills, including the ability to employ a systematic process for solving technical issues (Troubleshoots Technical Issues)
• →Ability to build strong customer relationships and deliver customer-centric solutions (Customer Focus)
• →Experience with customer technical support, including identifying, diagnosing, and resolving technical problems for customers (Customer Technical Support)

• Ensures Accountability: Holds self and others accountable to meet commitments
• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications

If you're a motivated and technically skilled individual looking to join a dynamic team, we'd love to hear from you.

Please note, applicants must have the legal right to work in the UK at the time of application.

• 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical-history exclusions

• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
• Access to external training and apprenticeships

• MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com