Client Engagement Specialist(Full-Time)

US·Plainfieldmid

Healthcare ClinicalENT Specialist

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Quick Summary

Overview

Client Engagement Specialist (Full-Time) By Landmark | Plainfield, NJ About the Role By Landmark is looking for an outgoing, organized, and motivated individual to join our Concierge team!

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Healthcare ClinicalENT Specialist

About the Role

~1 min read

Respond to incoming wedding, social, and corporate event inquiries through text, email, and phone
Build relationships with prospective clients and understand their event needs and preferences
Convert incoming inquiries into scheduled wedding venue tours and phone appointments
Introduce clients to additional by Landmark venues that match their preferences
Consistently follow up with interested clients to encourage appointment bookings
Answer initial questions about our venues, availability, pricing, and offerings
Manage multiple active conversations while ensuring timely responses
Maintain accurate client information, notes, and appointment details in our CRM
Coordinate with our venue teams to ensure a smooth appointment scheduling process
Focus on maximizing wedding venue tour bookings and creating opportunities across our collection of properties

1–3 years of experience in customer service, call centers, client communications, or appointment scheduling preferred
Excellent written communication skills and a friendly, professional phone presence
Experience managing a high volume of text and email conversations is a plus
Strong organizational skills and attention to detail
Someone who enjoys communicating with people and building relationships
Ability to manage multiple conversations and follow-ups throughout the day
A proactive mindset and the motivation to turn inquiries into appointments
Comfortable learning and using CRM systems and scheduling tools
A positive attitude and willingness to work in a fast-paced, team-oriented environment