CPT-11764 Sleep Test Specialist (S1)

• Communicate directly with patients through phone calls, emails, and SMS.
• Provide clear instructions and guidance to help patients complete their sleep tests.
• Answer patient questions and address concerns or obstacles that may prevent test completion.
• Maintain a professional, empathetic, and patient-focused approach in all interactions.

• Proactively follow up with patients who have received their sleep testing kits but have not yet completed their tests.
• Develop and implement strategies to encourage patients to complete their tests as soon as possible.
• Identify reasons for delays or incomplete tests and take appropriate steps to address them.
• Maintain consistent follow-up to improve patient engagement and completion rates.

• Monitor patient progress and track sleep test completion metrics.
• Maintain accurate records of patient interactions, follow-ups, and test statuses.
• Identify trends and potential bottlenecks affecting patient conversion and completion rates.
• Use performance data to refine engagement and follow-up strategies.

• Perform data entry and maintain accurate patient records.
• Assist with appointment scheduling and other administrative tasks.
• Document patient interactions, concerns, and follow-up activities.
• Ensure patient information and records are properly updated in the appropriate systems.

• Coordinate with internal support, clinical, and marketing teams.
• Ensure consistent communication and messaging throughout the patient journey.
• Collaborate with team members to improve patient engagement and operational processes.

• Gather and communicate patient feedback regarding the sleep testing experience.
• Identify recurring patient concerns and challenges.
• Recommend practical improvements to make the sleep testing process easier and more convenient.
• Contribute ideas and strategies to improve overall test completion rates.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• At least 2 years of experience in customer service, administrative support, patient engagement, or a similar role.
• Previous healthcare or direct-to-consumer (DTC) experience is an advantage.
• Bachelor's degree preferred; relevant professional experience may be considered.
• Proven ability to meet or exceed performance goals in a metric-driven environment.
• Excellent English communication skills, both verbal and written.
• Strong interpersonal skills with the ability to communicate clearly, empathetically, and persuasively.
• Highly organized and detail-oriented, with the ability to manage multiple tasks and consistent follow-ups.
• Proactive problem-solver who can identify obstacles and take initiative to find solutions.
• Comfortable working with CRM systems, patient management platforms, and basic reporting tools.
• Previous experience with Salesforce is a plus.
• Able to work independently while collaborating effectively with internal teams.

• Contracted Hours per Week: 40 Hours
• Scheduled Working Days: Monday–Friday (Anticipated; subject to Confirmation)
• Daily Working Time: TBD – Full-Time Schedule Pending Client Confirmation

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced Level
• Contracted Hours per Week: 40 hours/week
• Daily Working Time: TBD – Full-Time Schedule Pending Client Confirmation
• Scheduled Working Days: Monday–Friday (Anticipated; subject to Confirmation)
• REPORTING TO/POC: To Be Determined
• Number of VAs: TBD
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (Excellent Spoken and Written English Required)
• REGION PREFERENCES: Any