Desktop Support Technician | Onsite DC | Eligible for Public Trust

Usa Dc Washingtonmid

Customer SupportDesktop Support Technician

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Quick Summary

Key Responsibilities

Technical training, industry certification(s), or a degree in Information Technology or a related field. Experience: 3+ years of IT support experience,

Requirements Summary

Skills:Customer Service, Microsoft Office, Remote Support, Technical Support,

Technical Tools

Customer SupportDesktop Support Technician

Regular

Clearance Level Must Currently Possess:

Other

Clearance Level Must Be Able to Obtain:

None

BI Full 6C (T4)

Job Family:

Technical Support Services

Requirements

~1 min read

Windows 10/11 desktop and laptop troubleshooting.
Microsoft 365, Outlook, Teams, OneDrive, and Active Directory.
ServiceNow or similar ITSM platforms.
TCP/IP, DNS, DHCP, wireless networking, and VPN troubleshooting.
Microsoft Intune, SCCM/MECM, and software deployment.
IT asset management, hardware refreshes, and equipment lifecycle support.
Strong communication, documentation, and customer service skills.

Work onsite at Department facilities throughout the NCR.
Travel between NCR locations as operational needs require.
Independently manage assigned incidents and service requests.
Follow ITIL processes, cybersecurity policies, and established procedures.
Ability to lift and relocate IT equipment up to 40 pounds.
Support occasional after-hours maintenance or critical incidents.

CompTIA A+, Network+, Security+, or ITIL certification.
Microsoft technical certifications.
Federal government IT support experience.
Dell hardware and executive desktop support experience.

Customer Service, Microsoft Office, Remote Support, Technical Support, Troubleshooting

None

3 + years of related experience

Yes

Job Description:

Growth: AI-powered career development tools and learning opportunities.
Support: Internal mobility resources to advance your career.
Rewards: Comprehensive benefits, 401(k) with company match, competitive pay, and paid time off.
Community: Innovative, military-friendly workplace culture.

Build your enterprise IT career at GDIT while delivering reliable, secure, and responsive desktop support to the U.S. Department of Education.

The likely hourly rate for this position is between $28.61 - $38.71. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

Less than 10%

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans