Sr. Ops Analyst - Escrow Management Service - Escrow Operations

United States·Scrantonsenior

Other

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Quick Summary

Key Responsibilities

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit.

Technical Tools

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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Responsibilities

~2 min read

→Candidates will have 2 to 4 years of experience in banking and/or treasury management services.
→Mainframe, ImageView, Wire Inquiry, GFS, OBA and AVAYA experience
→Some working knowledge of tax forms, 1099s / 1042s
→Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications.
→Ability to analyze and resolve customer inquiries.
→Previous positions must have included solid customer contact
→PC proficiency - experience with all Microsoft Office applications, particularly in Microsoft Excel and the ability to analyze and report operational data is preferred.
→Experienced in writing and modifying procedures.
→Manages multiple priorities with attention to detail
→Strong business partnering and relationship management skills
→Self-motivated; able to work unsupervised
→Strong time management and task prioritization skills with the ability to manage their own time and tasks
→Able to ask critical questions to identify opportunities
→Manages risk effectively

Other Qualifications:

→Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
→Excels in working among diverse viewpoints to determine the best path forward
→Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
→Commitment to challenging the status quo and promoting positive change.
→Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
→Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world