Order Fulfilment Lead - Insulation & Components

Job Description

• Own end-to-end execution of projects for assigned region from order booking to dispatch, ensuring adherence to timelines, quality, and customer commitments.
• Drive key order handling activities including Sales Order Booking, BOM creation, drawing release, and delivery confirmation.
• Collaborate with Production and SCM to verify material readiness, production scheduling, and dispatch planning.
• Act as primary interface with customers for delivery updates, order clarifications, and after-sales issue resolution.
• Ensure effective documentation management including dispatch and payment documents.
• Resolve post-delivery concerns such as shortages, wrong supplies, and claims, ensuring customer satisfaction.
• Lead and manage a team of Project/Order Handling professionals, ensuring clarity of roles, workload balance, and performance outcomes.
• Drive goal setting, performance management, and periodic reviews, aligned with business and customer KPIs.
• Build team capability through coaching, mentoring, and structured development plans (functional + behavioral).
• Foster a high-performance, customer-centric culture, ensuring accountability and collaboration across functions.
• Ensure team adherence to standard processes, SAP discipline, and compliance requirements.
• Drive continuous improvement initiatives in order handling efficiency, cycle time reduction, and customer experience.
• Live and promote Hitachi Energy values of safety and integrity, ensuring responsible actions and a safe working environment.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

• A bachelor’s degree in electrical/mechanical engineering or Diploma.
• Around 3 to 5 years relevant experience in project management / Order management in Supply chain & Logistics will be the added advantage.
• Excellent communications / analytical and problem-solving skill with ability to manage multiple tasks.
• Excellent analytical skills and understanding of data analysis/statistical methods
• Good knowledge of MS Office and databases. SAP PP module experience is must.
• Excellent communication skills.
• Great attention to details and results driven approach.
• Excellent organizational and leadership abilities
• Proficiency Kannada is must, English communication preferred.

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