Testing Services Proctor and Assistant

Responsibilities:

●       Provide certification, assessment, and distance education exam administration according to designated proctor policies and procedures.

●       Complete all required high-stakes exam proctor training and stay current with exam protocol changes.

●       Provide limited hardware and troubleshooting software, including calls to testing company technical support services when problems arise.

●       Maintain accurate records of all assessment services provided and supply this information to appropriate college offices on a timely basis.

●       Adjust testing procedures for accommodated testing

●       Assist with scheduling center activity. Respond to customer queries by e-mail or phone.

●       Promote, demonstrate, and maintain a professional manner and appearance.

●       Assist in keeping the testing centers organized, clean, supplied, and well maintained when on campus.

●       Works with lead proctor/director to develop invoices and working relationships with business affairs and vendors. Some accounting work with invoices and payables.

●       Work closely with staff and workforce community partners to schedule and proctor exams relating to the CNA/QMA program and industry partners.

●       Some regional travel required to proctor exams during special events, community days, etc.

●       Evening and weekend work is expected on occasion and as needed.

●       Perform other duties as assigned.

 Hiring Range:

• This role is budgeted between $16.00 and $17.00 per hour based on experience and qualifications.

Work Hours:  

• Typical business work hours, may be adjusted during peak times.

Minimum Requirements:

●       Current Ivy Tech students are not eligible for this role.

●       Associate degree required, Bachelor’s preferred.

●       At least two (2) years’ experience in an administrative support environment.

●       Must have good technology skills and the ability to assess and troubleshoot system issues both remotely and in person.

●       Must have good written and oral communication skills; above average computer literacy; experience with word processing, spreadsheet, and database software, preferably Microsoft Office.

●       Familiarity with Microsoft Teams and/or Zoom

●       Ability to set priorities, manage time effectively, handle multiple responsibilities simultaneously, and demonstrate the ability to work with a diverse staff and student population.

●       Perform test administrative duties to maintain the proper functioning of the office.

●       Must possess strong organizational skills and attention to detail.

●       Ability to research and resolve student and employee related issues.

●       Ability to keep departmental information confidential.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)