Intern Field Service Planner

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

The Technical Service team supports the delivery of service solutions that help healthcare providers maintain the performance and reliability of Medtronic technologies.

As a Field Service Planner Intern, you will support the coordination and administration of field service operations across the region. This role provides hands-on exposure to service planning, scheduling, contract administration, and customer support processes while working closely with experienced service professionals. The internship offers an opportunity to develop organizational, communication, and operational skills within a healthcare technology environment.

• Start date:  December 2026
• Duration: 6 months (with possibility to extend)
• Working hours: 40 h/week with flexibility (exams and holiday period)
• Working model: hybrid
• Location: Jeddah

• →Coordinate and schedule service activities for Field Service Engineers to support timely customer service delivery.
• →Monitor engineer calendars and adjust schedules to address priority requests, conflicts, or operational changes.
• →Create and maintain service contract records, ensuring accuracy and completeness of system data.
• →Track field service activities and update service-related documentation within internal systems.
• →Follow up on open service requests and support timely closure of service jobs.
• →Communicate with internal stakeholders regarding service schedules, job status, and administrative updates.
• →Prepare routine reports and assist with tracking service performance metrics.
• →Support continuous improvement initiatives related to service planning and coordination processes. 

• Graduated recently with Bachelor's or Master's degree
• Fluent in English and Arabic, with the ability to communicate effectively in both written and spoken formats
• Proficiency in Microsoft Office applications, including Excel and Outlook
• Experience managing multiple tasks, priorities, and deadlines in an organized manner
• Strong attention to detail and accuracy when working with data and documentation.

• Familiarity with service management software or Customer Relationship Management (CRM) systems
• Internship, project, or academic experience in customer service, operations, logistics, administration, or service coordination
• Advanced Microsoft Excel skills, including data analysis and reporting

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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