Business/Quality Assurance Analyst

JOB TITLE: Business/Quality Assurance Analyst

LOCATION: Arlington, TX & Hybrid 2 Days

POSITION TYPE: Full-Time

FLSA STATUS: Exempt

REPORTS TO: Director of IT Governance

WORK HOURS: Monday – Friday 8 AM – 5 PM, with the ability to work weekends and/or extended hours as needed.

WHY WORK FOR USBC:

If you're passionate about your work, thrive in a positive office culture and get excited about bowling, then the United States Bowling Congress wants you! We’re looking for someone who is ready to start an interesting, challenging, and rewarding career with us at USBC. We offer a fulfilling and dynamic workplace with great benefits.

Become part of A Future For The Sport!

POSITION SUMMARY:

The Business / Quality Assurance Analyst is responsible for ensuring all digital products, platforms, and systems are clearly defined, properly validated, and meet business expectations. This role leads business analysis and quality assurance functions, focusing on requirements integrity, process clarity, and product quality.

Working in close partnership with Project Managers, this role ensures that all work delivered is accurate, complete, and aligned with stakeholder needs. The QA Analyst does not own project execution, timelines, or delivery coordination, but serves as the authority on requirements and quality across all initiatives, ensuring alignment with established processes that support consistent and successful project delivery end-to-end.

DUTIES/RESPONSIBILITIES:

Business Analysis & Requirements Ownership

• Lead discovery and documentation of business requirements across initiatives.
• Translate stakeholder needs into clear, structured, and testable user stories and acceptance criteria.
• Develop and maintain process flows, business rules, and functional documentation.
• Ensure all work entering development is fully defined, reducing ambiguity and rework.
• Serve as the source of truth for requirements throughout the project lifecycle.
• Other duties as assigned.

Quality Assurance Leadership

• Establish and manage QA strategies, standards, and testing frameworks.
• Oversee test planning, execution, and defect tracking processes.
• Ensure all deliverables meet defined functional, usability, and performance standards.
• Lead user acceptance testing (UAT) processes to validate business outcomes.
• Provide final quality validation to confirm readiness for release.
• Other duties as assigned.

Solution Validation & Continuous Improvement

• Validate that delivered solutions align with original business objectives and requirements.
• Identify gaps, inconsistencies, and opportunities for optimization.
• Implement feedback loops to improve requirements clarity and QA effectiveness.
• Drive continuous improvement in documentation, testing, and validation processes.

Team Standards

• Establish and enforce best practices for documentation, testing, and workflows.
• Standardize tools, templates, and processes across QA and BA functions.
• Build organizational capability in requirements definition and quality assurance.

SUPERVISORY RESPONSIBILITIES:

·           This position does not have supervisory responsibilities.

KNOWLEDGE, SKILLS, AND ABILITY REQUIREMENTS:

• Strong understanding of software development lifecycle (SDLC).
• Strong analytical and problem-solving capabilities.
• Proficiency in QA tools, test management systems, and documentation platforms.
• Experience with automated testing tools, such as playwright, is a plus.
• Excellent oral and written communication skills.
• Ability to manage multiple projects in a dynamic environment.
• Ability to effectively communicate with all levels of personnel.
• Ability to create detailed requirements, process flows, and test cases.
• Must be organized, detail-oriented, self-motivated, and responsible.
• Must be a team player, collaborative, and approachable.

EXPERIENCE AND OTHER REQUIREMENTS:

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field.
• 5–8+ years of experience in business analysis, QA, or related roles.
• Experience working in Agile or hybrid delivery environments.
• Experience using or learning to use AI to streamline processes and create deliverables.
• Must pass the RVP program and maintain a “Green Light” status.
• Must adhere to the Code of Conduct of the USBC Registered Volunteer Program as a condition of employment and continued employment.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position, often standing or sitting, for prolonged periods.
• Occasionally required to move about inside the office and offsite locations.
• Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
• Light work that includes occasionally lifting/moving objects up to 30 lbs.

COMPENSATION/BENEFITS:

• Compensation paid commensurate on experience.
• Benefits (Health, Medical, FSA, HSA, Dental, Vision, Life, 401(k) + match, PTO, Holiday Pay, and more).

TRAVEL: Ability to travel up to 10% of the time, at a minimum.