Education Operation Specialist, PT Level 1

Position Title:         Education Operation Specialist, PT Level 1

Department:           Education and Community Engagement

Classification:        Non-Exempt

Employee Type:     Part-Time

Direct Report:        Assistant Manager, Educational Operations and Community Programs    

Position Summary:

The Education Operation Specialist, level 1, provides administrative, operational, and customer service support for education programs and community engagement initiatives. This role is responsible for generating and verifying program reports, managing enrollment and scheduling records, and ensuring accurate data tracking for school groups, homeschool programs, camps, and other educational offerings. This role supports the daily logistics and operations of on-site and off-site education programs, while also assisting with stakeholder communications, event coordination, supply management, and other Community Connections activities to ensure successful program delivery and engagement. The Education Operation Specialist is committed to providing exceptional guest experiences while adhering to organizational policies, procedures, and safety standards in support of the Georgia Aquarium's mission and goals. This position is considered an entry level temporary position, with possibility of promotion to permanent part-time Education Operation Specialist, Level 2, after 90 days of employment with satisfactory progress toward learning goals and a satisfactory performance evaluation.

Responsibilities:

1. Generate reports and confirm relevant program data, including but not limited to school group, homeschool, and Camp H2O orders, ensuring accurate scheduling, enrollment tracking, and record management.
2. Greet, check in, and assist homeschool guests attending the Tuesdays in the Field program, providing event information, answering questions, and ensuring a welcoming and organized guest experience.
3. Provide daily operational and logistical support for on-site and off-site education programs
4. Support Community Connections initiatives by assisting with communication to internal and external stakeholders, logistical support, and supply maintenance.
5. Deliver exceptional customer service by fostering positive guest experiences and responding to visitor needs with professionalism and hospitality.
6. Adhere to all GAI policies, procedures, and safety standards, and perform additional duties and responsibilities as needed to support departmental and organizational goals. Collaborate across Aquarium departments to maximize program participation, audience reach, and overall quality of educational offerings.
7. Perform other duties as workload necessitates.

Qualifications:

1. High school diploma or GED. Bachelor’s degree preferred
2. Minimum of one year of experience in administrative support, customer service, data management, event coordination, or a related area.
3. Proficiency with Microsoft Office Products (Word, Excel, PowerPoint).
4. Working knowledge of Tessitura Point of Sale system preferred but not required.
5. Ability to organize, manage time, and set priorities while meeting deadlines.
6. Strong organizational and data management skills with the ability to maintain accurate records, generate reports, and manage program scheduling and enrollment information.
7. Ability to be flexible and shift priorities to meet departmental requirements.
8. Exceptional interpersonal skills to interact with internal and external guests required.
9. Must be able to work flexible hours, including weekends and evenings.

Physical Demands & Work Environment:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Commitment:

I commit to Georgia Aquarium, Inc. to be a part of the following:

Mission:  Georgia Aquarium is a nonprofit committed to inspiring awareness and preservation of our ocean and aquatic animals worldwide. 

Vision:  To be the Premier Aquarium in the World for Science, Entertainment, Education and Conservation. 

Values: Respect, Teamwork, Integrity, Innovation, Leadership, Excellence, Appreciation & Inclusion