Member Service Representative

Oh-Cincinnati-mid

Finance & AccountingPersonal Banker

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Quick Summary

Key Responsibilities

Answer phones in a friendly manner and assist callers with a variety of questions. Check gym members into the system. New member sign-up. Take prospective members on tours.

Technical Tools

Finance & AccountingPersonal Banker

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet gym members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check gym members into the system.
- New member sign-up.
- Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.

Physical Demands