Manager, Network Control Specialist

Iridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more than 20 years, Iridium has powered mission-critical communications for governments, businesses, aviation, maritime, and the rapidly expanding Internet of Things.

Now part of Iridium, Aireon is the world’s only space-based air traffic surveillance system, providing real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global aviation.

Join our team and help shape how the world stays connected. We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact.

Iridium is seeking a Manager, Network Control Specialist who is looking to take an exciting next step in their career. As a Manager, Network Control Specialist you will be in charge of monitoring the Iridium Gateway and remote site equipment to ensure timely outage notification and resolution of issues in a 24x7x365 environment while fully complying with and executing the Gateway (GW) operational policies and procedures. In this role you will be responsible for identifying and autonomously implementing ideas and solutions to support Iridium partners/customers. You will have the responsibility of mentoring a team of Network Control Specialists in addition to directing day-to-day work activities, scheduling, shift coverage, escalations, and coordination with other shift managers and management. If you’re enthusiastic about the possibility of getting to lead and mentor your fellow employees, then we want to talk to you! 

• →Foster and develop a highly effective team of Gateway Technical Operators to monitor ground systems and services
• →Mentor and train your team by performing regular check-ins, discussing career growth opportunities, giving constructive feedback, and acknowledging performance issues when necessary  
• →Be responsible for monitoring and testing of Gateway network elements, performing remote maintenance as necessary, producing trending and tracking reports, and advanced troubleshooting of customer trouble tickets
• →Coordinate fault resolution with senior personnel and vendor support items
• →Manage notification of internal and external parties responding to questions (within scope and in a timely manner) when service-impacting issues occur
• →Drive day-to-day work activities of the Network Control Specialists on the shift 

• Bachelor’s degree in Computer Science/MIS or related field OR equivalent relevant experience in lieu of degree 
• 8+ years of relevant experience in the technical industry, with at least 2 of those years working as a Network Control Specialist and/or network support or similar environment 
• Capable of being a strong motivator and source of direction for your team and role modelling commitment to your team’s goals 
• Have a team-oriented mentality and be able to easily build meaningful relationships with others and work collaboratively with cross-functional teams 
• Excellent communication skills, with the ability to communicate confidently and effectively to those who may be unfamiliar with the topic at hand 
• Be able to analyze and understand a situation or problem and think critically to make decisions and come up with new and unique solutions 
• Be self-motivated and possess a high degree of creativity, independence, and resourcefulness  
• Have a strong sense of urgency in driving projects to completion and be motivated to achieve outcomes and results 
• Can thrive in a dynamic environment and efficiently manage multiple projects for yourself and your team while making sure to meet deadlines 

• Technical industry certification in any of the following disciplines: A+, Network+, Linux 
• Previous management experience 

• Be on call 
• Work 6am- 2:30pm 
• Be able to travel up to 5% 
• Be able to lift up to 25 pounds 
• US Citizenship is required 

This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.

We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work. Under Iridium’s Hybrid Work Policy, employees are expected to work at least four days per week (approximately 80%) in an Iridium office to support collaboration, relationship-building, and professional growth.

This job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications. Employees may be assigned additional responsibilities as needed.

Base Pay Range: $105,000 - $135,000 USD

Actual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role. You may also be eligible for company stock and annual bonus. Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid time off and paid holidays; paid parental leave; and other discounts and perks.