Supervisor - Customer Service - Transportation & Public Works (Civil Service)

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The Supervisor-Customer Service oversees, supervises, coordinates, and monitors the work of customer service representatives providing information to City customers and performing work in the Call Center.

• Knowledge of customer service policies and protocols.
• Knowledge of call center protocols and management.
• Ability to supervise, lead and coordinate the work of new and existing employees.
• Ability to evaluate and provide performance feedback for customer service activities.
• Ability to plan and coordinate meetings and professional development.
• Ability to speak and communicate clearly.
• Ability to provide conflict resolution and management.
• Communicating effectively verbally and in writing.
• Establishing and maintaining effective working relationships.

• High school diploma or GED. 

• Five (5) years of customer service, which must have included in-person interactions

• Two (2) years of leadwork or supervisory responsibilities (This experience may be included in the required experience listed above.).

• An associate degree (or higher) in any field, plus three (3) years of the required experience, with one (1) year of leadwork or supervisory responsibilities, will meet the education and experience requirements. 

Salary Range

 

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.