Technical Communicator

Assist technicians, customers and administrative members of the department with any and all technical Power Systems questions and issues.

To qualify for the position of Power Systems Technical Communicator an individual most possess a strong Caterpillar technical background in Electric Power Generation systems and Industrial engines. Marine and or Petroleum experience would be considered the equivalent to Industrial engine knowledge.

· Accountability - Ability to accept responsibility and account for his/her actions.

· Accurate - Ability to perform work accurately and thoroughly.

· Analytical Skills - Ability to use thinking and reasoning to solve a problem.

· Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

· Customer Oriented - Ability to take care of the customers' needs while following company procedures.

· Detail Oriented - Ability to pay attention to the minute details of a project or task.

· Organized - Possessing the trait of being organized or following a systematic method of performing a task.

· Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

· Responsible for technical assistance with all Power Systems issues included but not limited to Industrial engines and Electric Power Generation systems.

· Work directly with all levels of technicians and supervisors for all technical needs.

· Work directly with the Caterpillar parts and service representatives for technical assistance and goodwill for product support.

· Assist supervisors and other members of management with administration of warranty, service letter administration, and extended service coverage contracts.

· Assist in developing training schedules for technicians and provide training as needed on Caterpillar SISWEB/TMI and other web-based dealer systems.

· Research and investigate repair status information for customers, technicians and other department employees as required.

· Performs other technical communicator duties including requests to factory engineering for technical assistance as well as documenting and reporting product problems.

· Assist in preparation of quotes for customers as required.

· Proactively communicate and document all changes to customer, including scheduling changes, job status changes and cost estimate/flat rate changes.

· Other duties may be assigned.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

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High school diploma or general education degree (GED); and/or five years related experience or equivalent combination of education and experience. Must have experience in rebuilding and reuse guidelines for Caterpillar components. Must have experience with and full understanding of diesel and gas fueled engines, controls, fuel, lubrication and cooling systems. Must have understanding of AC power generation, control and distribution, including power output, power factor, circulating current and generator harmonic measurement and calculation. Should have understanding of transfer switch and automatic engine control logic and operation.

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

· Ability to write routine reports and correspondence.

· Ability to speak effectively before groups of customers or employees of this organization.

· Ability to add, subtracts, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals.

· Ability to compute rate, ratio and percent.

· Ability to define problems collects data, establish facts, and draw valid conclusions.

· Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

· Ability to conduct oneself in a manner that is professional and business-like at all times. Must have experience with computers.

Must have a valid California driver’s license and a clean DMV report. Forklift Operator Safety Certificate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers to handle, feel objects, tools or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear.

The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.