IT Specialist

United States·Quanticomid

Customer SupportIt Support Specialist

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Requirements Summary

Five (5) years of documented experience in telecommunications or communication systems technician support, including electrical, mechanical, or computer science systems.

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Customer SupportIt Support Specialist

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Support a high-visibility, mission-critical program for a premier federal law enforcement agency.
Join a talented, mission-driven team that collaborates to keep services running smoothly 24/7.
Directly contribute to the operational readiness and effectiveness of federal law enforcement operations.
Strengthen expertise in telecommunications, IT service management, federal contract execution, and customer engagement.

The candidate will provide telecommunications and IT support for expeditionary missions and exercises supporting the FBI Critical Incident Response Group (CIRG). A typical day is spent at the ERF facility in Quantico, Virginia, conducting maintenance on unit vehicles and communications equipment, providing system updates on communications equipment, researching new technologies, and conducting or receiving training on new equipment. Employees are on call to mobilize and deploy on short notice in response to unit deployments.

Requirements

~2 min read

Five (5) years of documented experience in telecommunications or communication systems technician support, including electrical, mechanical, or computer science systems.
Education: High school diploma plus seven (7) years of experience; associate degree plus five (5) years of experience; or bachelor’s degree plus three (3) years of experience. CompTIA Security+ certification may substitute for the education requirement.
Ability to carry communications equipment weighing up to 70 pounds.
Ability to climb on or under small or large vehicles.
Top Secret clearance with eligibility to obtain SCI access.
Ability to pass a polygraph and drug screening examination when directed after employment.
Ability to deploy away from Quantico, Virginia, domestically or internationally, on short notice and for potentially extended periods.

Demonstrated knowledge and understanding of telecommunications management.
Ability to develop and implement mission-specific communication plans.
Working knowledge of and experience with operational procedures used for a Tactical Operations Center (TOC) or equivalent operational center.
Operational knowledge of cryptographic encryption devices.
Comprehensive knowledge and experience deploying, establishing, operating, and maintaining tactical radio, mobile cellular, internet, and video teleconferencing systems.
Ability to perform general maintenance and cleaning on vehicles and facilities.
Possess a U.S. passport.
Possess a Commercial Driver’s License, Class A and/or B.
Prior U.S. military tactical communications experience, such as Army 25 Series, USMC 253 Series, Navy Information Systems Technician, or Air Force 2E Series.

40 hours per week during normal business periods at Quantico, Virginia.
Normal work hours are Monday through Friday, eight (8) hours per day.
Employees rotate on and off 24/7 on-call status to support contingency requirements.
When deployed for missions, training, or exercises, employees may work extended 8- to 12-hour day or night shifts, including weekends.
Overtime may be authorized by the Contracting Officer on a case-by-case basis. Compensatory time may be authorized for accrued overtime hours not approved for overtime pay.