Assistant Manager - Mattison's

DUTIES AND RESPONSIBILITIES
All positions, including the Assistant Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service to customers and team members at all times. We invite you to embrace our family culture by following the Paradies Lagardere core values.

Team Member Leadership & Development

• Must love and support their Team!
• Maintain standards for food, beverage, service, and atmosphere while building positive customer relations.
• Collaborate with the team to ensure all customers are as happy as possible at all times, and all possible up-sale opportunities are captured. Collaborate to create a relaxed, refined, and enjoyable environment for customers in spite of the stresses, noise, and crowds of the airport environment.
• Deliver and coach employees to charm and captivate customers with a service level they have never before experienced at an airport.
• Serve as a role model and provide accessibility to staff while developing leadership and motivational skills.
• Help train new team members in Mattison's approach to service and sales
• Respond to customer complaints and feedback and work to proactively resolve them within company procedures and guidelines.
• Ensure timely completion and presentation of all orders in accordance with Mattison's standards.
• Exhibit efficiency in completing job requirements by working with a sense of urgency and consolidating tasks.
• Supporting programs to enhance staff morale and training, which includes writing of schedules.
• Effectively lead the all areas of the business
• Acts with integrity and honesty while promoting the company culture.

Operations:
• Assist with food, beverage, labor-management costs, receiving, storage, and inventory management including but not limited to product selection and invoicing
• Assist the General Manager with recruiting, onboarding, and training new employees
• Supervises and coaches team members through the effective use of corrective action tools as provided by the company.
• Lead each shift by delegating duties, assigning tasks, and following up with all team members.
• Demonstrate management and leadership ability through building effective relationships with customers, supervisors, team members, and purveyors.
• Must be proficient in each area of the business to assist when necessary.
• Help the General Manager to keep the store in good repair, including coordinating with vendors to handle maintenance and repair if necessary.
• Follow inventory control procedures to reduce product loss.
• Maintain cleanliness and organization throughout the restaurant.
• Prepare food when necessary.
• Check food quality and temperatures throughout the day to maintain Health and Safety regulations.
• Ensure the security and safety of guests and team members through pro-actively following proper sanitation and safety procedures.
• Follow proper procedures and guidelines for opening and closing.
• Work with manager to re-organize shift duties when necessary.
• Ensures and supervises store setup, opening and closing procedures
• Performs daily accounting and cash control
• Must demonstrate a commitment to getting the job done. Hours will vary on a weekly basis based on workload and deadlines. Working during weekends, holidays, and peak business periods may be required according to the manager’s schedule.
• Enthusiastically supports decisions once made by Mattison's and management.
• Open-minded to feedback.