Membership Services Representative

We are currently looking for Membership Services Representative to join our team of committed professionals. This Full-Time Hourly position within the Association is housed at the YMCA of Northeastern Ontario’s Chippewa, location in North Bay.  Under the leadership of the Supervisor of Experience, the Membership Services Representative is responsible for all membership data entry, financial payments, and course registration. In addition, Membership Services Representatives are often the initial point of contact at the YMCA. As such, they represent the organization, making the dissemination of accurate information and courteous service critical to the success of the YMCA.   START DATE: As soon as possible LOCATION: 186 Chippewa Street West, North Bay, Ontario RATE OF PAY: $18.27/hr HOURS: 30 - 40 hours per week   Major Responsibilities Deliver exceptional customer service by creating a welcoming and inclusive environment for all members, participants, and guests. Serve as the first point of contact by greeting every individual promptly, professionally, and courteously. Develop meaningful relationships with members while promoting the YMCA's mission as a charitable organization. Maintain comprehensive knowledge of YMCA memberships, programs, services, financial assistance opportunities, and promotions. Promote memberships, programs, and services through consultative conversations that identify the needs of prospective and current members. Process membership sales, renewals, program registrations, payments, refunds, and account updates accurately and efficiently. Ensure all membership agreements, payment authorizations, and confidential documentation are completed accurately and maintained securely. Conduct engaging facility tours that highlight the YMCA's programs, services, and community impact. Support member retention initiatives by completing follow-up calls, outreach, and ongoing member engagement. Resolve member questions and concerns promptly using YMCA service recovery practices or refer matters to the appropriate supervisor when necessary. Accurately balance cash, debit, credit, and other financial transactions while following YMCA financial procedures. Maintain a clean, organized, and welcoming Membership Services area. Collaborate with colleagues across all departments to ensure seamless member experiences. Participate in staff training, meetings, and ongoing professional development. Follow YMCA policies and procedures, including Child Protection, health and safety, privacy, and emergency protocols. Perform other related duties as assigned. Qualifications Ontario Secondary School Diploma (OSSD). Minimum of two (2) years of customer service, sales, hospitality, recreation, or related experience. Demonstrated ability to provide exceptional customer service in a fast-paced environment. Strong interpersonal, communication, and relationship-building skills. Ability to confidently promote memberships, programs, and services. Strong organizational skills with excellent attention to detail. Ability to prioritize multiple tasks while maintaining accuracy. Intermediate computer proficiency and experience working with point-of-sale, membership management software, Word, and Excel is considered an asset. Ability to work independently and collaboratively within a team environment. Current Standard First Aid and CPR-C (or willingness to obtain within the required timeframe). Current and satisfactory Police Record Check with Vulnerable Sector Screening.   What We Offer As a charity and community-based organization, we know how important connection and wellness is, and we offer a workplace that invests in people. We provide: Free YMCA membership for you + your family Discounts on camps, child care, and recreation programs Paid vacation + personal/sick days Comprehensive health & dental, including vision + wellness supports (chiro, massage, mental health, naturopathy & more!) Employee & Family Assistance Program with counselling, coaching, legal + financial supports Life, disability, and accident insurance coverage YMCA Federation Pension Plan Mileage reimbursement Team events + staff recognition Learning & development opportunities Explore different YMCA roles and career paths   HOW TO APPLY If you would like to work in a family friendly environment, please apply, by website only, with a cover letter and resume by November 20, 2026 to the attention of the Personnel Committee.