Hospital Services Supervisor - Indianapolis

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

At Versiti, our work is vital. Every unit of blood delivered has the potential to save lives, and our Distribution team plays a critical role in ensuring hospitals and patients receive the products they need, when they need them. We are seeking a collaborative and hands-on Supervisor to lead day-to-day operations within our Blood Center.

This leader will oversee distribution staff, manage daily workflow, ensure regulatory compliance, and support a culture focused on teamwork, quality, and continuous improvement. The ideal candidate is a strong people leader who thrives in a fast-paced, highly regulated environment and is passionate about developing teams while ensuring operational excellence.

• →Lead the day-to-day operations of Blood Distribution and ensure timely, safe, and efficient product distribution.
• →Supervise, coach, and develop team members through performance management, mentoring, and ongoing training.
• →Manage staffing schedules, shift coverage, and workflow assignments in a 24/7/365 operation.
• →Partner with Inventory teams to balance local inventory levels based on collection projections and customer demand.
• →Ensure blood products are labeled, modified, stored, and distributed in compliance with FDA regulations, AABB standards, and organizational SOPs.
• →Monitor operational performance and compliance, investigating deviations and implementing corrective and preventive actions when needed.
• →Conduct regular team meetings and communicate departmental goals, priorities, and performance expectations.
• →Ensure preventative maintenance, quality control activities, and required documentation are completed accurately and on time.
• →Identify and implement process improvements, participate in validations, and assist with developing procedures and training materials.
• →Support budget planning and operational improvement initiatives.
• →Provide off-shift, weekend, and holiday support as needed.

• →Bachelor's Degree in related field preferred

• 4-6 years supervisory experience preferred
• 4-6 years experience in a regulated environment preferred
• Experience in health care preferred
• Blood center or laboratory experience preferred
• May be required to meet IEMA/NRC criteria for “trustworthy and reliable”, in order to oversee the operation of certain blood irradiators required

• Knowledge of Good Manufacturing/Laboratory Practices and/ or FDA regulations desired
• Ability to work autonomously, as required, and motivate the team to achieve results
• Experience with continuous improvement systems desired
• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other technical documents
• Ability to produce reports, graphs and communications for senior leadership as requested and within the scope of the position
• Ability to apply judgment to address procedural, equipment, customer and staff issues
• Excellent communication and interpersonal skills
• Demonstrated leadership skills including team building and problem solving
• Ability to organize a productive workflow and lead the team to meet departmental goals

• Certified Medical Laboratory Technician (MLT)-AMT preferred
• ASCP - American Society of Clinical Pathologist preferred
• Medical Technology program, MT or equivalent preferred

• Personal Computer (desktop, lap top, tablet) required
• General office equipment (computer, printer, fax, copy machine) required
• Microsoft Suite (Word, Excel, PowerPoint) required
• BECS system required

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