Associate Director Patient Support Digital & Data Strategy

• →Serve as the brand PSP data SME to shape end-to-end data strategy, design, and ecosystem mapping for PSP solutions.
• →Drive CX data enablement across key customer groups.
• →Serve as the brand-side lead for CRM decisions and enablement.
• →Service as brand lead for HCP portal and digital enrollment strategies – lead user experience design and functionality of HCP portal.
• →Ensure alignment and integration with Hub, FRM, SP, ISP, Nursing processes, and business rules.
• →Support end-to-end integration and operational readiness, including testing, for launch.
• →Partner with cross-functional stakeholders to translate PSP strategy into data and measurement requirements.
• →Support the development of a PSP program measurement framework and dashboards.
• →Contribute to CRM-related business decisions, business rules, and process design to ensure a consistent and scalable ecosystem.
• →Help identify dependencies and gaps across operational partners and escalate issues that may affect launch readiness or customer experience.
• →Use launch learnings, measurement outputs, and channel performance insights to recommend future data and ecosystem enhancements.

This is a hybrid role based on Upper Gwynedd, PA, with an expectation of working on-site three days per week.

• Bachelor’s degree or equivalent (BA/BS). Advanced degree preferred.

• 7+ years of experience in the pharmaceutical/biotechnology or healthcare industry, including experience in data strategy, CRM, operations, digital, patient support, or related areas.
• Experience with patient support programs, CRM enablement, data design, or measurement frameworks strongly preferred.
• Demonstrated ability to translate business needs into data, measurement, or ecosystem requirements.
• Experience working in matrixed organizations and leading cross-functional initiatives.
• Strong communication, problem-solving, and stakeholder-management skills.
• Demonstrated strategic thinking with the ability to balance business objectives, patient experience, and operational feasibility.
• Demonstrates high degree of integrity and ethics.
• Resilient, adaptable, and comfortable operating in ambiguity; growth mindset.

• Awareness and understanding of U.S. commercial, legal, regulatory, privacy, and compliance considerations applicable to patient support programs.
• Understanding of and/or experience directly working within the Immunology market.
• Familiarity with specialty patient support ecosystems and CRM-enabled patient engagement journeys.
• Experience with data architecture, ecosystem mapping, measurement design, dashboards, and testing/implementation support.
• Experience supporting launch readiness and lifecycle evolution of patient support programs.
• Experience partnering with digital, analytics, operations, and vendor teams.
• Experience with business rules development, CRM platforms, and operational readiness processes.

Current Employees apply HERE

Current Contingent Workers apply HERE

• Adaptability, Agile Methodology, Business Decisions, Communication, Cross-Functional Teamwork, Data Strategy, Decision Making, Digital Engagement, HCP Experience, Market Access, Marketing, Omnichannel Engagement, Patient Engagement, Patient Experience, Patient Support, Pharmaceutical Industry, Strategic Thinking.

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As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is:

This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.