Courthouse Information Representative - Worcester

• This position will not exceed 18.5 hours per week, and therefore is not eligible for Medical insurance through the Group Insurance Commission.  Per the Collective Bargaining Agreement with O.P.E.I Union, Local 6, the incumbent will be eligible for prorated vacation and personal time and Dental and Vision insurance provided by Local 6.

• This position will work out of Worcester Trial Court, Worcester, MA 01608

• Bi lingual preferred.

• Welcome and guide court users as they navigate the courthouse.
• Meet and greet court users.
• Maintain and submit a monthly record of court visitor interactions, which includes detailing inquiry categories, services requested, and languages used.
• Assist court users regarding non-legal questions including but not limited to wayfinding and assisting with navigating the court facility.
• Offers verbal guidance to help them locate their destination within the facility.
• Courthouse Information Representatives also provide information about the court’s layout, amenities.
• Respond to other general, non-legal court user questions.
• Performs related tasks as required.

Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court.
Mission Driven: Employees are fully committed to fulfilling the Trial Court and associated Departmental missions.
Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.
Applied Knowledge: Skillfully applies knowledge and skills to successfully greet and inform court users.
Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.

Minimum Requirements: Candidates must be least 18 years of age.
• Be able to communicate comfortably with a variety of individuals and cultures.
• Be willing and motivated to learn about the court facility.
• Be reliable and punctual.
• Be available to work a maximum of 18.50 hours per week.
• Have a genuine interest in helping others.
• Demonstrated ability to work well with others in a professional setting, including court users, judges, managers, and court staff.

Knowledge, Skills and Abilities: Knowledge of:
• Courthouse operations
• Departmental and court policies and procedures.
Skill in:
• Customer service.
• Communications.
Ability to:
• Establish effective working relationships with others.
• Communicate effectively
• Work independently and follow oral and written instructions.

Supervisory Responsibility: This position has no supervisory responsibilities.

Working Conditions: Work is frequently performed in office or similar indoor environments.

Physical Demands: This position requires sedentary work:
Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body.

Advertised: 04 Nov 2026 Eastern Standard Time
Applications close: 19 Nov 2026 Eastern Standard Time

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