Customer Service Representative

Customer Service Primary Responsibilities:

The Customer Service Representative will be responsible for delivering superior quality customer experience to clients of Consolidated Credit. 

Customer Service Duties:

• Researching of caller transactions.
• Processing caller requests.
• Helping callers understand account information.
• Providing issue resolution.
• Responding to inbound caller inquiries,
• Send educational material that are responsive to our callers' needs,
• Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds,
• Resolve creditor & or caller inquiries by making outbound calls.
• Any other tasks as assigned by the Supervisor
• Handle Customer Service issues for clients

Customer Service - Minimum Requirements:

• High School diploma
• Strong people skills and be able to communicate effectively both orally and in written form
• Knowledge and use of PC Systems and MS Office applications is a must
• Competency in a service organization environment
• Ability to work independently
• Self-motivated, willingness to constantly improve
• Attention to detail and be able to multi-task and prioritize work on a daily basis
• Be able to work Monday - Thursday 10 am to 6:30pm pm and Friday 8:30 am to 5:00 pm

This position is full-time and operates in a state-of-the-art call center. This is an in-office position. Hours are 9am to 5:30pm Mon-Thurs and 8:30am to 5pm on Friday. 

Benefits Include:

• Guaranteed Weekends Off
• Medical/Dental/Vision
• Paid Time Off
• 401k - with 50% match
• Life & Disability
• Paid Holidays
• Paid Training

Keywords: Customer Service, Client Services, Call Center Representative, Customer Service, Client Services, Call Center Representative, Customer Service, Client Services, Call Center Representative, Customer Service, Client Services, Call Center Representative.

By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list.

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